5 results found

1. Taux de clics incohérents/Botclics

   Nous avons régulièrement des campagnes pour lesquels le taux de clics dépasse les 100%, généralement associées à un nombre d'import de clics à 00:00'00" ou sans information horaire.

   Il nous a été indiqué que cela correspondait à des campagnes de vérifications gmail et/ou à des outils anti-spam et/ou à des clics faits automatiquement par des robots.

   Nous pouvons l'entendre et nous savons que les autres routeurs d'emails rencontrent des problèmes similaires, mais les statistiques sont alors inexploitables au niveau du BO mailjet et cela fait de nombreux mois que nous l'avons signalé.

   Avez-vous pu avancer sur le sujet, pour tracer et exclure les clics automatiques? A-t'on du nouveau?

   We regularly have campaigns for which the click-through rate exceeds 100%, generally associated with an import number of clicks at 00:00'00" or without hourly information.

   We were told that this corresponded to gmail verification campaigns and / or anti-spam tools and / or clicks made automatically by robots.

   We can hear it and we know that other email routers have similar problems, but then the statistics are unusable at the mailjet BO level and it has been many months since we reported it.

   Were you able to advance on the subject, to trace and exclude automatic clicks? Do we have anything new?

   Nous avons régulièrement des campagnes pour lesquels le taux de clics dépasse les 100%, généralement associées à un nombre d'import de clics à 00:00'00" ou sans information horaire.

   Il nous a été indiqué que cela correspondait à des campagnes de vérifications gmail et/ou à des outils anti-spam et/ou à des clics faits automatiquement par des robots.

   Nous pouvons l'entendre et nous savons que les autres routeurs d'emails rencontrent des problèmes similaires, mais les statistiques sont alors inexploitables au niveau du BO mailjet et cela fait de nombreux mois que nous l'avons signalé.

   Avez-vous pu avancer sur le sujet, pour tracer… more

   9 votes

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   completed  ·  6 comments  ·  Analytics  ·  Delete…  ·  Admin →

2. Remove bot and security opens and clicks

   Any clicks and open events are registered in statistics, even if they were performed by bots or security systems. Currently you don't offer an option to differentiate those clicks/opens. So basically, the campaign metrics are nearly worthless without this knowledge, as we truly do not know who really opened and clicked. We have been doing follow ups the clicks and getting people telling us that they never opened and clicked on the email. Very frustrating. I highly recommend you fix this or I will need to move to another provider who does.

   10 votes

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   completed  ·  1 comment  ·  Analytics  ·  Delete…  ·  Admin →

3. a system to filter out automated click events

   Had a problem with statistics with multiple cases of 10+ individuals from the same company clicking on all of the links. In some cases 10+ links, which is obviously not accurate analytics, and i have no idea who is actually reacting to campaigns.

   It was explained in writing by support as
   "I spoke to someone about this and apparently some security software will automatically open the links in a message to check for viruses. It seems like this is what's causing those click events. I hadn't run into that before so it doesn't seem to be common. This shouldn't cause any problem other than making your statistics look odd for those recipients. These automated click events are fairly rare which is why we don't currently have a system to filter them out. I would recommend that you submit feedback regarding that to our feedback.mailjet.com page so that our product team will consider implementing that in the future."

   Had a problem with statistics with multiple cases of 10+ individuals from the same company clicking on all of the links. In some cases 10+ links, which is obviously not accurate analytics, and i have no idea who is actually reacting to campaigns.

   It was explained in writing by support as
   "I spoke to someone about this and apparently some security software will automatically open the links in a message to check for viruses. It seems like this is what's causing those click events. I hadn't run into that before so it doesn't seem to be common. This shouldn't cause… more

   5 votes

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   completed  ·  0 comments  ·  Analytics  ·  Delete…  ·  Admin →

4. Remove Bot Clicks from stats

   Mailjet to be able to identify and filter out the automatically generated type of clicks from the Stats in order to understand what is the real click rate, generated by humans.

   20 votes

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   completed  ·  3 comments  ·  Analytics  ·  Delete…  ·  Admin →

5. User stats for transactional emails

   It would be nice to have stats on transactional emails. In addition to the opening rate, it would be handy to see what is clicked (links, images, buttons...).
   It's a feature that exists at Mailinblue, you could have a look ;)

   1 vote

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   0 comments  ·  Analytics  ·  Delete…  ·  Admin →
   completed  ·  Nicolas Garnier responded

   Hi,

   You can see your overall stats by going to the “Stats” tab in your account.

   In addition, you can tag transactional messages to group them under a campaign so you can have more detailed statistics. Here is a guide on how to achieve this: https://dev.mailjet.com/email/guides/send-campaigns-with-sendapi/.

   Cheers,
   Nicolas