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  1. When a user clicks on the link to validate his email he gets a success message. However if he clicks the link after that he gets Validation Error. This is confusing the user. The message should be better phrased and not labeled as error. For example - "You've already been subscribed" or "Your email has already been validated", or something like that

    1 vote

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    0 comments  ·  UX  ·  Admin →
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  2. Right now, we’re unable to create segments by splitting a list into smaller groups based on list size or percentage. Lists can currently be segmented by contact fields, but percentage-based segmentation does not appear to be available.

    Ideally, Mailjet would support segmentation logic such as:

    Split a list by percentage
    Randomly include X% of contacts
    Assign contacts to split groups, such as A/B/C/etc.
    Automatically create complementary split segments, such as 50% / 50% or 10% / 90%
    Once created, the split should be reusable and deterministic, so contacts do not move between groups unexpectedly after the segment is saved.

    This…

    1 vote

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  3. I wanted to let you know about a bug when trying to add a new credit card. I was able to solve this myself but I want you to let your IT peeps know. Whn I click Add a credit card and then the Chrome Browser populates the credit card fields automatically using it's wallet the add button stays greyed out since I have not manually filled in each field. I am on Linux Ubuntu Chrome.

    1 vote

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    0 comments  ·  UX  ·  Admin →
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  4. Hi Mailjet team,

    Please consider adding the option to export campaign reports, such as opens and clicks, with contact properties included in the same CSV file.

    Currently, this requires exporting campaign data and contact lists separately, then matching them manually. This is time-consuming and makes campaign analysis harder, especially for segmented campaigns.

    Thank you.

    1 vote

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  5. It would be helpful to have a feature that allows overriding callback URLs per transaction request. Currently, callback URLs can only be configured at the platform level.

    The idea would be updating the email api request to support override and sets multiple callbacks by allowing a new payload array containing objects with eventType and callbackUrl properties, where each event type can specify its corresponding callback URL to be invoked.

    1 vote

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    0 comments  ·  Email API  ·  Admin →
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  6. In order to avoid recipients receiving the same campaign multiple times, it would be incredibly useful to be able to create segments for marketing campaigns with the filter: contact is in any of these lists and then select multiple lists.

    currently this is only available for automation, but as there is no filter/segment to exclude contacts who received a specific campaign this would be extremely helpful

    5 votes

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  7. When i go to contact lists, enter a search to find lists it works great, but if i click on a list and go back then i have to enter search information again.
    Similarly, if is choose to view 50 items, the find the list i am looking for an click to go back i have to recheck the '50' items.
    This adds a LOT of searching, selecting to a simple task that is completely unnecessary. I have my own saas platform and storing current state for each page with regards to search and filtering has improved my users experience…

    4 votes

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  8. The API currently responds for certain errors with a generic code, such as "400". Making it difficult to identify the errors programmatically without also reviewing the specific error details.

    We request to have unique error codes for specific issues in order to help make the code itself more clear. For example, instead of various errors just being a "400" code, they may use a different 4xx error that is not already in use. Making it easier to identify specific errors with just the error code itself.

    2 votes

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    0 comments  ·  Email API  ·  Admin →
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  9. Being able to support more than one DKIM selector, would enable clients to effect a seamless DKIM key rotation.

    Only supporting one selector means that mailing must be paused whilst DNS propagates

    3 votes

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    0 comments  ·  Security  ·  Admin →
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  10. After three days, I discovered that following massive mailings via the API (emails sent in one shot), our dedicated IP had been blacklisted by Microsoft (Hotmail, Live, etc.). After discovering the situation by chance and contacting email support, I was told that our IP had been blocked.
    It would be essential that when a majority of emails on a domain are not working, for example due to a blocked IP address, your customer be notified immediately. This alerting system should probably be generalized as soon as abnormal behavior is detected, since you have the information on your end.

    3 votes

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  11. 1 vote

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    0 comments  ·  Email API  ·  Admin →
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  12. Right now, the timezone is set at the account level, which means everyone with access sees times based on the primary account’s setting. For teams working across different timezones, this makes it harder to schedule emails, manage automations, or review logs accurately.

    We’d like the ability for each user to set their own timezone preference, so that timestamps across the app reflect our local time, even when accessing shared or subaccounts. This would make collaboration easier and reduce confusion around scheduling.

    3 votes

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  13. Many software cannot be used with mailjet SMTP because of the username.
    you provide a long key but without any @domain.com, some software refuse the username.

    suggestion :
    if the username is ABCDEFGH....
    Allow to enter ABCDEFGH@fakedomain.com as a username (and just ignore anything after the @)
    That would allow us to configure any smtp client.

    5 votes

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    1 comment  ·  Email API  ·  Admin →
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  14. Il n'est pas possible de visualiser les emails envoyés dans l'historique des emails d'un contact.

    Si le sujet de l'email est spécifique, il est possible de le retrouver dans les contenus mais s'il s'agit d'un email générique/ transactionnel, alors il est impossible d'accéder à un aperçu.

    L'équipe en relation avec nos clients aurait besoin de prendre connaissance des communications qu'ils reçoivent et dont ces derniers font référence dans leur échange avec notre service pour être sur le même niveau d'information et les aider au mieux. Or, aujourd'hui, il n'est pas possible de visualiser les emails.

    ENGLISH

    Visibility of sent emails…

    2 votes

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    0 comments  ·  Analytics  ·  Admin →
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  15. It would be great to be able to track reasons why someone is unsubscribing from a mailing list. There are workarounds for us to do it, but imo it should be an integral part for a mailing tool.

    2 votes

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  16. Hola Mailjet team,

    We currently use Mailjet to manage and send our email campaigns. Our subscribers can join our contact list through two main sources:

    A) API -› When making a reservation on our website (Covermanager), by checking the commercial communications consent box.

    B) By filling out a direct subscription form (popup) on our website.

    At the moment, Mailjet does not provide a way to distinguish the origin of a subscriber. Having an origin breakdown would be extremely valuable to us, as it would allow us to better understand which channels are most effective for acquiring subscribers.

    We would love…

    1 vote

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  17. Bonjour,
    Il pourrait être pertinent d’envisager le développement ou l’intégration des fonctionnalités suivantes autour de WhatsApp :

    • Envoyer des messages WhatsApp transactionnels (ex : confirmation de commande, relance panier abandonné, envoie facture... )
    • Créer des campagnes WhatsApp marketing (similaires aux campagnes email)
    • Déclencher messages Whatsapp via automatisations

    ENGLISH

    Hello,
    It might be worth considering developing or integrating the following features around WhatsApp:

    Send transactional WhatsApp messages (e.g., order confirmation, abandoned cart reminder, invoice sending, etc.)
    Create WhatsApp marketing campaigns (similar to email campaigns)
    Trigger WhatsApp messages via automation

    2 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  18. Une heatmap avec les zones chaudes (zones sur lesquelles le regard s'arrête, les zones cliquées) permettrait d'avoir sur une carte graphique le comportement des lecteurs et ainsi d'améliorer l'UX des emailings.

    1 vote

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    0 comments  ·  Analytics  ·  Admin →
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  19. When a segment is made in the new workflow builder and set to be used just in that workflow there is no way to view what the settings are for that segment filter. It would be helpful to be able to see and edit that. It would also be helpful to be able to view the filters for a segment from the workflow editor without having to go to the segment page to view the filters for existing segments.

    3 votes

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    1 comment  ·  Automation  ·  Admin →
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  20. Rather than adding a date in a particular format, the user expects when filling a form to set the date via a calendar. Can I request a calendar date picker is added for the user of the form to pick a date.

    1 vote

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