Currently to unblock a contact who has mistakenly placed an email in spam or wishing to change his mind, it is necessary to open a ticket on Mailjet to retrieve an associated email then reply by email to our contact to ask him to write to this linked address to the created ticket.
This process is complex, long, manual, and requires a lot of time from everyone (contact, client, mailjet).
I'm offering a simpler system for everyone that will speed up this process.
The process would be very simple, you would just have to provide us (your customers) with a URL that our customers could access.
Here is the process:
- one of our customers spams one of our emails by mistake
- he realizes that he no longer receives any mail from us
- he therefore wants to backtrack and access a generic url to unblock himself (hosted with you)
- the page displays all the necessary information "You wish to receive new emails from XXXX" etc ...
- the customer accepts and receives an email on his mailbox to validate his action
- he clicks on the link in the email
- ==> It is no longer blocked.
The process seems pretty simple to me. This would be a very nice development and I don't think I'm the only one of your customers in this case...
Anonymous supported this idea ·
Currently to unblock a contact who has mistakenly placed an email in spam or wishing to change his mind, it is necessary to open a ticket on Mailjet to retrieve an associated email then reply by email to our contact to ask him to write to this linked address to the created ticket.
This process is complex, long, manual, and requires a lot of time from everyone (contact, client, mailjet).
I'm offering a simpler system for everyone that will speed up this process.
The process would be very simple, you would just have to provide us (your customers) with a URL that our customers could access.
Here is the process:
- one of our customers spams one of our emails by mistake
- he realizes that he no longer receives any mail from us
- he therefore wants to backtrack and access a generic url to unblock himself (hosted with you)
- the page displays all the necessary information "You wish to receive new emails from XXXX" etc ...
- the customer accepts and receives an email on his mailbox to validate his action
- he clicks on the link in the email
- ==> It is no longer blocked.
The process seems pretty simple to me. This would be a very nice development and I don't think I'm the only one of your customers in this case...
What do you think ?
Thanks!