Detailes on Soft Bounces and Blocks in Frontend
I want to get details like the smtp reply or the reason for the block within the frontend statistics
-
Patrice Delourme commented
Bonjour,
Actuellement dans l'onglet Stats nous n'avons pas le détail des rebonds. Un message plus détaillé sur la cause du rebond permettrait de faire du nettoyage plus facilement.ENGLISH
Get details of bounces
Hello,
At the moment we don't have details of bounces in the Stats tab. A more detailed message on the cause of the bounce would make it easier to clean up. -
Siegfried Arming commented
Es wäre eine äußerst sinnvolle Funktion, wenn es im Standard beim Versandprotokoll möglich bzw. in der Kontaktliste direkt gespeichert wäre, aus welchem Grund der HardBounce oder Block erfolgt ist. So könnten wir unsere Mitglieder auf falsche Emailadressen, Postfächer voll, SPAM Einstellungen hinweisen.
besten Dank im Voraus für eine Berücksichtigung des Vorschlags
Siegfried ArmingENGLISH
Show detailed reason for hard bounce/block in dispatch log/contact list
It would be an extremely useful function if the reason for the hard bounce or block could be saved directly in the standard dispatch log or in the contact list. This would allow us to inform our members of incorrect email addresses, full mailboxes and SPAM settings.
Thank you in advance for considering this suggestion
Siegfried Arming -
CK commented
I don't understand why this doesn't already exist. It would also save Mailjet a lot of support effort.
-
[Deleted User] commented
I agree. It would be very helpful to see the raw SMTP reply codes from the recipient's mail server in case of a bounce in the web UI.
-
Angloville commented
Or at least the block reasons could be in the export csv file