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Cancellation Difficulty

General issues with the downgrading/or cancellation process.

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AdminJoe R. (UX Designer, Mailgun) shared this idea  ·   ·  Report…  ·  Admin →
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  • Yohan Tardy commented  ·   ·  Report

    L'option pour arrêter son abonnement payant et revenir à un abonnement gratuit est introuvable sur le site. Ce n'est pas normal (ni légal ?). L'option devrait être clairement identifiée et facilement trouvable !

  • Emilio Romera commented  ·   ·  Report

    No puedo cambiar mis datos de facturacion
    Me cobran automaticamente y no puedo para el plan
    Me estan haciendo perder el tiempo y el dinero

  • Roberto Gammino commented  ·   ·  Report

    there is an enormous difficulty or inability to be able to close or suspend the paid subscription.

  • Stéphan Guénezan commented  ·   ·  Report

    Mettre fin au contrat

    Bonjour
    J'aimerai mettre fin à notre abonnement.
    Pourriez-vous m'indiquer la procédure.
    Les raisons : augmentation du tarif (lié à une plus grosse activité) avec une baisse de la qualité de service (liens cliqués non accessibles sauf à payer plus cher).
    Merci de votre retour.
    Cordialement.

    ===English===
    Hello
    I would like to cancel our subscription.
    Could you tell me the procedure.
    The reasons: increase of the price (linked to a bigger activity) with a decrease of the quality of service (clicked links not accessible except to pay more).
    Thank you for your feedback.
    Thank you for your feedback.

  • Mohammad Mian commented  ·   ·  Report

    I do not want to continue with MailJet. Could you please cancel my subscription? I tried to do it online but I do not see any option to bring the subscription to zero.

  • Mohammad Mian commented  ·   ·  Report

    How can I cancel my subscription?

  • patrice chevalier commented  ·   ·  Report

    annulation Bonjour,
    nous ne utilisons plus ce logiciel. comment annuler l'abondement?
    merci de votre retour
    cordialement

    ===English===
    Hello,
    we don't use this software anymore. how to cancel the contribution?
    thank you for your feedback
    Sincerely

  • Pierre Little commented  ·   ·  Report

    I expect no further charges on my account.

  • Anne Vaugeois commented  ·   ·  Report

    faciliter le changement d'abonnement
    Impossible de revenir à un abonnement gratuit après un abonnement temporaire premium. Comment faire ?

    ===English===
    make it easy to change your subscription
    You can't switch back to a free subscription after a temporary premium subscription. How can I do this?

  • Jeff Casson commented  ·   ·  Report

    i need to cancel this subscription as i have never used it.

  • MBF FRANCE commented  ·   ·  Report

    Résilier comment faire ?
    Bonjour je souhaite résilier l'abonnement et ne trouve aucune information à ce sujet

    ===English===
    How to cancel ?
    Hello, I want to cancel the subscription and I can't find any information about it

  • Buch Klub commented  ·   ·  Report

    downgrading an account doesnt work sind weeks, or months even. We have created a new account and want to downgrade info@buchklub.at to a free plan, please help?