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Feature requests: Automation

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Unsubscribe Button

Hi,
Kindly make the Unsubscribe button such that it adds the user to the Exclusion List. Currently, it is only unsubscribing the user from the contact list used in that particular campaign. Contact lists are refreshed every month. Due to the issue of the user not being unsubscribed for all future emails, the GDPR rules are not being followed. This is a very pressing issue as Mailjet claims to be GDPR compliant and this poses an issue for its clients as well. Kindly do look into this at your earliest.
Regards
Arshia

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Arshia Nisar shared this idea  ·   ·  Report…  ·  Admin →
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  • Ronny Telle commented  ·   ·  Report

    Hallo,

    wir haben viele Kontaklisten auf Mailjet und wir klassifizieren die Kunde nach der Produkte die sie Interesse haben. Also befinden manche Kontakte sich in 2-3 Kontaklisten oder mehr. Aber nach wir den Newsletter zu einer Kontakliste schicken und wenn ein Kunde abmeldet indem er "abmeldung" Link in unserem Newsletter klickt, wird er nur von dieser Liste abgemeldet. Wenn dieser Kunde in einer anderen Kontakliste in unserem Konto steht, ist er dort noch angemeldet. Und wenn wir ein Newsletter zu anderen Listen schicken, bekommt dieser Kunde leider noch unser Newsletter.
    Idealerweise wenn ein Kunde von irgendwelcher Liste von unseren Kontaklisten abmeldet, dann muss er von allen Kontaklisten abgemeldet werden damit er keine mehr Newsletter von uns bekommt.
    Können Sie das ermöglichen?

    Danke schön im Voraus..

    ENGLISH

    Unsubscribed contacts
    Hello,

    We have many contact lists on Mailjet and we classify the customers according to the products they are interested in. So some contacts are in 2-3 contact lists or more. But after we send the newsletter to one contact list and when a customer unsubscribes by clicking "unsubscribe" link in our newsletter, he is only unsubscribed from this list. If this customer is in another contact list in our account, he is still subscribed there. And if we send a newsletter to other lists, this customer will unfortunately still receive our newsletter.
    Ideally, if a customer from any list unsubscribes from our contact lists, then he must be unsubscribed from all contact lists so that he no longer receives newsletters from us.
    Can you make this possible?