Add unblock functionality
It needs to be possible to unblock blocked addresses / contacts. We have business customers who regularly send emails to their newly hired employees before their email accounts are set up. This causes the contact to be blocked for life, and we need to start a chat with you every time we need to unlock the address again. Please, this must be a huge pain for many of your customers, and also causing you a ton of unncessecary support.
Thanks!
Anonymous
shared this idea
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Clem thum commented
Dear Team,
I would like to request the addition of a feature in the admin portal to unblock IP addresses after too many failed attempts.
Blocking an entire tenant used by 180 users for 24 hours is highly critical to our business, especially when campaigns need to be sent to our clients in a timely manner.
Thank you for your consideration.
Best regards,
Clément Thumerelle MCI GROUP tenant. -
Jimmy Wilde
commented
Bonjour, nous contactons régulièrement votre support afin de débloquer l'envoi pour certaines adresses emails, après demande de nos utilisateurs. Serait-il d'ajouter un bouton qui nous permet d'effectuer nous même cette action depuis la fiche de contact sur Mailjet? Merci.
ENGLISH
Unblocking email addresses
Hello, we regularly contact your support team to unblock certain email addresses, as requested by our users. Would it be possible to add a button that allows us to perform this action ourselves from the contact form on Mailjet? Thank you for your help.