Allow Admins to Manage Account Hold Status
Currently account hold statuses are not directly manageable by administrators, which creates dependency on support intervention and slows down resolution of operational issues.
This feature request proposes enabling authorized administrators to view, place, and remove account holds directly from the admin interface or API, with appropriate role-based access controls.
Key capabilities should include:
Visibility into the current hold status of an account and the reason for the hold
Ability for admins to apply an account hold (e.g., for security, compliance, or operational reasons)
Ability to remove an account hold once the issue is resolved
Audit logging of all hold-related actions (who, when, and why)
Optional safeguards such as notifications
Providing admins with direct control over account hold status would:
Reduce operational delays and support escalations
Improve incident response and user experience
Increase transparency and accountability through auditing
Align account management with real-world administrative responsibilities
Ivan
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