Mandatory Clear Warning Before Auto-Renewal Charges
Mandatory Clear Warning Before Auto-Renewal Charges
Mailjet should provide a very clear and unavoidable notification before automatically renewing annual subscriptions and charging customer cards.
Important billing conditions such as:
auto-renewal,
limited cancellation window,
and inability to downgrade after renewal
should not be hidden inside long legal pages or documentation links that most users will never read completely.
Customers deserve:
a clear pre-renewal email reminder,
an easy one-click cancel option before renewal,
and a reasonable refund grace period immediately after renewal.
Being charged for another full year without strong prior warning creates frustration and damages customer trust. Please improve transparency and customer protection regarding subscription renewals.
DRSD 2025
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