Improve suspension transparency for new accounts
Improve suspension transparency for new accounts
When a new, paid account is suspended, Mailjet should provide a clear reason, actionable next steps, and an estimated review time. A warning or verification request before suspending service would also help prevent disruption to legitimate transactional email flows, such as application authorization emails.
This would make the onboarding experience more trustworthy for customers migrating from other providers.
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GEORGII KRASNYKH
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