Display Hard/Soft Bounce reasons in stats CSV exports
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Marcus Kingsland commented
It would be good to see the reason of the hard bounce with a description to explain the reason
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Adrianne Betlehem commented
We've recently noticed that the soft-bounce list provided in the campaign stats indicates a lower number than the contacts actually listed. We found this quite confusing and unhelpful in relation to cleaning our lists for inactive and unsuccessful contacts. It would be much more useful if the soft-bounce list be redesigned to more accurately show unsuccessful contacts that may benefit us to remove.
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Penman commented
At least let's return to have the "status" message in the CSV file that we export with the stats. Sometimes it gave useful information, and now you need to go to the specific email in the frontend to check the status. Anyway it would be much better to have the real ewrror message you got from the SMTP server and it should not be too difficult to implement
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Heiko Goetze commented
Hi.
We'd also like to see this feature. When analyzing the csv files, it would be great, if the reason for hard or soft bounce is included.
For example: If the reason is "user unknown", we could flag the mail address in our database, so it's excluded for the next mailings. No need for further trying to send mails.
Regards
Heiko -
Anders Lisspers commented
Hi,
I've been talking with your support investigating the reason why some of our emails are soft-bounced.The support team returned some of the error codes / message that the soft-bounced email got, e.g. "450 4.7.1 <[email]>: Recipient address rejected: ERS-QIL"
It would be really helpful for us as users to be able to see these errors so we can more easily troubleshoot and also help our customers.
It would be great to to see these statuses when viewing for instance a soft-bounced email.
It would also be of benefit to see whether/when Mailjet has retried sending a soft-bounced email and whether or not you have "given up".