40 results found
-
Support Improvements
General issues or complaints regarding Mailjet support experience(s).
26 votes -
Cancellation Difficulty
General issues with the downgrading/or cancellation process.
14 votes -
Improve sign-in on feedback system.
It was very difficult to sign in to your feedback site. I had to use the "forgot password" to "reset" my password. But I never had a password for the site, and had not forgotten my password.
Apparently, the feedback site is its own site requiring one to create an account separately from your Mailjet account. That was not clear anywhere. If the feedback site said "you must create an account separate from your Mailjet account to access this site" then that would not be ideal, but would have prevented hours and days of frustration.
The "Give Feedback" link from…
4 votes -
Je suis piégée ...
Je ne parviens pas à :
1) faire cesser les prélèvements malgré de nombreux mails !
2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
3) Impossible de contacter qui que ce soit à part le service commercial
Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?I am trapped...
I am unable to:stop direct debits despite numerous emails!
find my invoices, following direct debits for which I have not given my consent
Impossible to contact anyone except the sales department
Can you contact me quickly…3 votes -
demande assistance
Cela me semble parfait mais y a t il une aide directe en cas de problème soit chat réel, soit visio....
3 votes -
Ticket
Your ticketing System very poor. Please improvement it. I was waiting so much time but no revert on the issue
2 votes -
SAV proche de 0
C'est hallucinant, impossible de vous joindre par téléphone. Un ticket ouvert, réponse en 5 jours et quelle réponse
ENGLISH
Service close to 0
It's amazing, impossible to reach you by phone. A ticket opened, answer in 5 days and what an answer2 votes -
Logon isn't being saved, even if I check "remember me"
The site keeps asking me to sign in if I was inactive for a few minutes. It's just a bug... Cookies are allowed and I have this problem with no other site.
2 votes -
Compte bloqué pour non paiement, alors qu'il est tout nouveau valide jusqu'en 2023
Nous venons de payer 1000 euros pour ouvrir un compte (déjà client pour 10 comptes), mailjet suspend notre compte, alors qu'il est réglé pour 1 an jusqu'en 2023 ! Mailjet bloque nos emails pourtant valides (SKF etc.), et maintenant notre compte. Cela devient très lourd.
2 votes -
Account löschen
Wie kann ich den Account löschen?
Ich würde gerne den Account sofort löschen.
DankeHow can I delete the account?
I would like to delete the account immediately.
Thanks2 votes -
probleme d'envoi
bonjour,
Je suis toujours bloquée et ne peux plus faire de mailing
Merci de m'aider !!!__
sending problem
Hello,I'm still stuck and can't do mailing anymore
Thank you for helping me !!!2 votes -
Cancellation difficulties
i am wanting to cancel my subscription but cannot find the cancel button as documented in the help folder. please can you assist.
2 votes -
Paiement refusé
bonjour
Après une erreur de notre part nous voulons vous payer notre abonnement du mois de février, mais vous nous avez temporairement suspendu, comment peut on faire. Vous pouvez relancer le paiement avec la carte actuelle. Cordialement.
After an error on our part we want to pay you our subscription for the month of February, but you have temporarily suspended us, how can we do it. You can restart the payment with the current card. Cordially.
2 votes -
Ticketing support : Add recipients in Cc
It would be really useful to add recipients in Cc of any tickets created through the support ticket form.
Feel free to ask for more details if needed.
Cheers2 votes -
Can't update my ticket
The link for my ticket, https://app.mailjet.com/support/ticket/xxxxxxx constantly redirects me to https://documentation.mailjet.com/hc/en-us/categories/360003942954-Mailjet-FAQ-Center-
1 vote -
Increase the size of the "reply" text area for tickets in the Support Center
When including larger amounts of text (like API/SMTP calls, logs, explanations, etc), having such a small visible text area can make it difficult to make sure that all info is included.
1 vote -
répondez à vos ##### de clients
Voilà une idée! répondre à vos clients payants et ne pas les faire galérer à trouver un contact compétent. Les onglets chat et téléphone de votre page contacts me renvoient vers des offres d'abonnement alors que j'ai déjà un abonnement payant
C'est de l'arnaqueENGLISH
Here's an idea! Answer your paying customers and don't make them struggle to find a competent contact. The chat and phone tabs on your contacts page send me to subscription offers when I already have a paid subscription
This is a scam1 vote -
Bug report
The Unsub event is not triggering in Zapier. Reference the bug report "New Unsubscribe Triigger not triggering".
1 vote -
Transparence
Impossible de joindre le service facturation Mailjet pour se faire rembourser un prélèvement indu et pour modifier une adresse erronée. Mailjet, faut de la transparence et de l'accessibilité.
1 vote -
respond to customers
You closed my ticket without even looking at my issue.
There is no way to re-open it
You are ignoring my emails
Very poor1 vote
- Don't see your idea?