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33 results found

  1. General issues or complaints regarding Mailjet support experience(s).

    14 votes

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    9 comments  ·  Support  ·  Admin →
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  2. General issues with the downgrading/or cancellation process.

    11 votes

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  3. The Unsub event is not triggering in Zapier. Reference the bug report "New Unsubscribe Triigger not triggering".

    1 vote

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  4. You closed my ticket without even looking at my issue.
    There is no way to re-open it
    You are ignoring my emails
    Very poor

    1 vote

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  5. The site keeps asking me to sign in if I was inactive for a few minutes. It's just a bug... Cookies are allowed and I have this problem with no other site.

    1 vote

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  6. C'est lamentable, on débute avec votre système, il y a des choses qui ne se passent pas bien, et comme on est encore dans la phase gratuite, personne en direct telephone. vraiment nous ne sommes pas satisfait de ces 1er essai.

    It is lamentable, we begin with your system, there are things that do not go well, and as we are still in the free phase, no one in direct telephone. really we are not satisfied with these 1st test.

    1 vote

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  7. Bonjour,
    Je constate avec surprise la nouvelle facture qui a encore une fois augmenté cette année, alors que je n'avais même pas été prévenu. Cela est irrespectueux pour vos clients. Je vous paye tous les ans en bon et dû forme, merci de me rembourser la différence avec la facture de l'année dernière. Cordialement, Benjamin CLEMENT

    Increase of the bill
    Hello,
    I am surprised to see the new bill that has increased again this year, even though I was not notified. This is disrespectful for your customers. I pay you every year in due form, please reimburse me the difference…

    1 vote

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  8. Cela me semble parfait mais y a t il une aide directe en cas de problème soit chat réel, soit visio....

    3 votes

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    1 comment  ·  Support  ·  Admin →
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  9. Hello,
    It has been a problem last few months: Please look at my attachment. At the main contact list screen everything seems to be ok, but when I try to select a list the programme does not recognize the Greek characters
    Thank you and best regards

    Hello,

    Thank you for contacting us.
    We support most charset encodings. However, using UTF-8 in your emails is recommended for better compatibility.
    Best,
    Bobbie / Mailjet by Sinch

    Dear all,
    Please see my previous email and my attachment
    I think it is clearly an issue of the platform, that appeared suddenly, without any action…

    1 vote

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  10. Wieso ist diese Email immer noch im System? Ich hatte sie bereits mind. 10 x gelöscht!
    bauamt-reichelt@gemeinde-zingst.de

    1 vote

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  11. There is a website error when trying to edit an HTML template. I have tried on multiple browsers and the template will not load.

    1 vote

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  12. bonjour,

    Je suis toujours bloquée et ne peux plus faire de mailing
    Merci de m'aider !!!

    __
    sending problem
    Hello,

    I'm still stuck and can't do mailing anymore
    Thank you for helping me !!!

    2 votes

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  13. Es wäre schön, wenn sich Fehlermeldungen nicht auf ein »Ups, da ist was schiefgegangen« beschränken würden, sondern etwas ausführlicher darstellen würden, was schiefgegangen ist und wie dem abgeholfen werden kann.

    It would be nice if error messages weren't limited to "Oops, something went wrong," but went into more detail about what went wrong and how to fix it.

    1 vote

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  14. campaign stopped sending 18th may only 13% complete

    1 vote

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  15. "nous vous offrons 500 vérifications. Sélectionnez une de vos listes pour commencer. Cette offre apparaîtra dans votre prochaine facture."
    La gratuité n’apparait pas !!!
    Merci de faire des propositions plus claires et transparentes

    1 vote

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  16. Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly…

    2 votes

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  17. bonjour

    Après une erreur de notre part nous voulons vous payer notre abonnement du mois de février, mais vous nous avez temporairement suspendu, comment peut on faire. Vous pouvez relancer le paiement avec la carte actuelle. Cordialement.

    After an error on our part we want to pay you our subscription for the month of February, but you have temporarily suspended us, how can we do it. You can restart the payment with the current card. Cordially.

    2 votes

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  18. j'ai besoin d'avoir le support pour modifier mon abo

    1 vote

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  19. Nous venons de payer 1000 euros pour ouvrir un compte (déjà client pour 10 comptes), mailjet suspend notre compte, alors qu'il est réglé pour 1 an jusqu'en 2023 ! Mailjet bloque nos emails pourtant valides (SKF etc.), et maintenant notre compte. Cela devient très lourd.

    1 vote

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  20. Bonjour, nous rencontrons depuis le mois de janvier 2022 un souci au niveau du tracking des top 10 des liens cliqués, on avait signalé un bug dans un ticket mais on nous demande de faire un contournement de l'API (cf. Capture d'écran en PJ), alors qu'on a payé pour un produit pour qu'il soit complet et qui est censé fonctionner correctement sans aucune intervention technique de notre côté. Ce module est assez crucial pour notre activité, afin de suivre et mesurer la performance de nos campagnes.

    Hello, since January 2022 we have been encountering a problem with the tracking of…

    1 vote

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