41 results found

1. Live Chat for Aus Pac

   Would be great to support ALL TZ via Chat. Or have clearly that you don't support Aus Pac TZ with live chat. Many times we need help and need it within the hour to have to then wait 24 hours is very poor.

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2. Improve sign-in on feedback system.

   It was very difficult to sign in to your feedback site. I had to use the "forgot password" to "reset" my password. But I never had a password for the site, and had not forgotten my password.

   Apparently, the feedback site is its own site requiring one to create an account separately from your Mailjet account. That was not clear anywhere. If the feedback site said "you must create an account separate from your Mailjet account to access this site" then that would not be ideal, but would have prevented hours and days of frustration.

   The "Give Feedback" link from my profile on Mailjet does not work. Ideally, I could just click that and be logged in at feedback.mailjet.com (or some other site) and give feedback without the extra hassle.

   It was very difficult to sign in to your feedback site. I had to use the "forgot password" to "reset" my password. But I never had a password for the site, and had not forgotten my password.

   Apparently, the feedback site is its own site requiring one to create an account separately from your Mailjet account. That was not clear anywhere. If the feedback site said "you must create an account separate from your Mailjet account to access this site" then that would not be ideal, but would have prevented hours and days of frustration.

   The "Give Feedback" link from… more

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3. Ticket

   Your ticketing System very poor. Please improvement it. I was waiting so much time but no revert on the issue

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4. Support Improvements

   General issues or complaints regarding Mailjet support experience(s).

   28 votes

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5. SAV proche de 0

   C'est hallucinant, impossible de vous joindre par téléphone. Un ticket ouvert, réponse en 5 jours et quelle réponse

   ENGLISH
   Service close to 0
   It's amazing, impossible to reach you by phone. A ticket opened, answer in 5 days and what an answer

   2 votes

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6. Cancellation Difficulty

   General issues with the downgrading/or cancellation process.

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   14 votes

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   13 comments  ·  Support  ·  Delete…  ·  Admin →
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7. Can't update my ticket

   The link for my ticket, https://app.mailjet.com/support/ticket/xxxxxxx constantly redirects me to https://documentation.mailjet.com/hc/en-us/categories/360003942954-Mailjet-FAQ-Center-

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8. Increase the size of the "reply" text area for tickets in the Support Center

   When including larger amounts of text (like API/SMTP calls, logs, explanations, etc), having such a small visible text area can make it difficult to make sure that all info is included.

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9. répondez à vos ##### de clients

   Voilà une idée! répondre à vos clients payants et ne pas les faire galérer à trouver un contact compétent. Les onglets chat et téléphone de votre page contacts me renvoient vers des offres d'abonnement alors que j'ai déjà un abonnement payant
   C'est de l'arnaque

   ENGLISH
   Here's an idea! Answer your paying customers and don't make them struggle to find a competent contact. The chat and phone tabs on your contacts page send me to subscription offers when I already have a paid subscription
   This is a scam

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10. Logon isn't being saved, even if I check "remember me"

    The site keeps asking me to sign in if I was inactive for a few minutes. It's just a bug... Cookies are allowed and I have this problem with no other site.

    2 votes

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11. Bug report

    The Unsub event is not triggering in Zapier. Reference the bug report "New Unsubscribe Triigger not triggering".

    1 vote

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12. Transparence

    Impossible de joindre le service facturation Mailjet pour se faire rembourser un prélèvement indu et pour modifier une adresse erronée. Mailjet, faut de la transparence et de l'accessibilité.

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13. respond to customers

    You closed my ticket without even looking at my issue.
    There is no way to re-open it
    You are ignoring my emails
    Very poor

    1 vote

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14. ça ne marche pas

    C'est lamentable, on débute avec votre système, il y a des choses qui ne se passent pas bien, et comme on est encore dans la phase gratuite, personne en direct telephone. vraiment nous ne sommes pas satisfait de ces 1er essai.

    It is lamentable, we begin with your system, there are things that do not go well, and as we are still in the free phase, no one in direct telephone. really we are not satisfied with these 1st test.

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15. Augmentation de la facture

    Bonjour,
    Je constate avec surprise la nouvelle facture qui a encore une fois augmenté cette année, alors que je n'avais même pas été prévenu. Cela est irrespectueux pour vos clients. Je vous paye tous les ans en bon et dû forme, merci de me rembourser la différence avec la facture de l'année dernière. Cordialement, Benjamin CLEMENT

    Increase of the bill
    Hello,
    I am surprised to see the new bill that has increased again this year, even though I was not notified. This is disrespectful for your customers. I pay you every year in due form, please reimburse me the difference with last year's invoice. Sincerely, Benjamin CLEMENT

    Bonjour,
    Je constate avec surprise la nouvelle facture qui a encore une fois augmenté cette année, alors que je n'avais même pas été prévenu. Cela est irrespectueux pour vos clients. Je vous paye tous les ans en bon et dû forme, merci de me rembourser la différence avec la facture de l'année dernière. Cordialement, Benjamin CLEMENT

    Increase of the bill
    Hello,
    I am surprised to see the new bill that has increased again this year, even though I was not notified. This is disrespectful for your customers. I pay you every year in due form, please reimburse me the difference… more

    1 vote

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16. demande assistance

    Cela me semble parfait mais y a t il une aide directe en cas de problème soit chat réel, soit visio....

    3 votes

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17. Compte bloqué pour non paiement, alors qu'il est tout nouveau valide jusqu'en 2023

    Nous venons de payer 1000 euros pour ouvrir un compte (déjà client pour 10 comptes), mailjet suspend notre compte, alors qu'il est réglé pour 1 an jusqu'en 2023 ! Mailjet bloque nos emails pourtant valides (SKF etc.), et maintenant notre compte. Cela devient très lourd.

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    2 votes

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18. Greek characters

    Hello,
    It has been a problem last few months: Please look at my attachment. At the main contact list screen everything seems to be ok, but when I try to select a list the programme does not recognize the Greek characters
    Thank you and best regards

    Hello,

    Thank you for contacting us.
    We support most charset encodings. However, using UTF-8 in your emails is recommended for better compatibility.
    Best,
    Bobbie / Mailjet by Sinch

    Dear all,
    Please see my previous email and my attachment
    I think it is clearly an issue of the platform, that appeared suddenly, without any action from my part.

    Hello,
    This is a problem coming from the interface. Unfortunately, it is not a bug, we just do not have the Greek language as an option in the account settings:
    https://app.mailjet.com/account/settings

    We still do not support the language.
    However, I suggest you go to https://app.mailjet.com/dashboard, click on the question mark in the toolbar at the top of the screen, and then choose "Give us feedback".
    You can then send your suggestion directly to our product team for review.

    Best,
    Bobbie / Mailjet by Sinch

    Hello,
    It has been a problem last few months: Please look at my attachment. At the main contact list screen everything seems to be ok, but when I try to select a list the programme does not recognize the Greek characters
    Thank you and best regards

    Hello,

    Thank you for contacting us.
    We support most charset encodings. However, using UTF-8 in your emails is recommended for better compatibility.
    Best,
    Bobbie / Mailjet by Sinch

    Dear all,
    Please see my previous email and my attachment
    I think it is clearly an issue of the platform, that appeared suddenly, without any action… more

    • 

    1 vote

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19. Je suis piégée ...

    Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly to cancel my subscription or should I object to your direct debits?

    Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly… more

    3 votes

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20. Gelöschte Emails

    Wieso ist diese Email immer noch im System? Ich hatte sie bereits mind. 10 x gelöscht!
    bauamt-reichelt@gemeinde-zingst.de

    1 vote

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