Feature requests

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  1. General issues with the downgrading/or cancellation process.

    10 votes

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  2. General issues or complaints regarding Mailjet support experience(s).

    11 votes

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  3. bonjour

    Après une erreur de notre part nous voulons vous payer notre abonnement du mois de février, mais vous nous avez temporairement suspendu, comment peut on faire. Vous pouvez relancer le paiement avec la carte actuelle. Cordialement.

    After an error on our part we want to pay you our subscription for the month of February, but you have temporarily suspended us, how can we do it. You can restart the payment with the current card. Cordially.

    2 votes

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  4. Bonjour, nous rencontrons depuis le mois de janvier 2022 un souci au niveau du tracking des top 10 des liens cliqués, on avait signalé un bug dans un ticket mais on nous demande de faire un contournement de l'API (cf. Capture d'écran en PJ), alors qu'on a payé pour un produit pour qu'il soit complet et qui est censé fonctionner correctement sans aucune intervention technique de notre côté. Ce module est assez crucial pour notre activité, afin de suivre et mesurer la performance de nos campagnes.

    Hello, since January 2022 we have been encountering a problem with the tracking of…

    1 vote

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  5. We a normal user posts a Ticket and and receive and answer from Mailjet support team, only the the admin user is notified of the answer by email! The normal user should be notified too!

    1 vote

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  6. BUG REPORT

    I'm logged in my private account with access to our Master Account (Vodeno) and I have opened a ticket in Support center. Wrong user is displayed as the author of the ticket - the user with Owner rights to our Master Account is displayed. It should be me as it is requested on my behalf.

    1 vote

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  7. Bonjour, Vos statistiques sont très interessantes, mais j'ai juste un problème pour télécharger les stats de LISTES D'OUVERTURES au format csv.
    Cela ne télécharge rien du tout en fait....
    POuvez-vous m'expliquer pourquoi ? svp
    Merci bcp
    Rémy Le Liepvre
    SORELL sarl

    1 vote

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  8. Wie kann ich den Account löschen?
    Ich würde gerne den Account sofort löschen.
    Danke

    How can I delete the account?
    I would like to delete the account immediately.
    Thanks

    1 vote

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  9. The mailjet system limit the send on all our subaccounts at the same time recently.
    It seems a bug on mailjet systems, because the support team says there was no reason about the limitation.

    Aside the bug, it will be very very helpful if mailjet could sent a email notification to the client if there is any problem on any subaccount or api_key.

    1 vote

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  10. bonjour,

    Je suis toujours bloquée et ne peux plus faire de mailing
    Merci de m'aider !!!

    __
    sending problem
    Hello,

    I'm still stuck and can't do mailing anymore
    Thank you for helping me !!!

    1 vote

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  11. i am wanting to cancel my subscription but cannot find the cancel button as documented in the help folder. please can you assist.

    1 vote

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  12. Bonjour, A chaque fois qu'on essaye de programmer une campagne un jour J, elle s'enregistre systématiquement pour un envoie à J+1. C'est extrêmement pénible, il faut alors la déprogrammer pour la reprogrammer le bon jour. C'est systématique et c'est une vrai perte de temps. Il faudrait régler le problème. Bonne journée.

    Hello, Each time we try to schedule a campaign on D-day, it systematically registers for sending on D+1. It's extremely painful, so you have to deprogram it to reprogram it on the right day. It's systematic and it's a real waste of time. The problem should be solved. Good…

    1 vote

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  13. depuis quelques mois, de nombreuses personnes nous indiquent recevoir les messages en provenance de Mailjet dans les courriers indesirables.
    Avez-vous d'autres retours sur ce sujet?
    Nous perdons largement en efficacité pour notre communication.
    merci de votre aide.
    cordialement
    Franck le blevec
    franck.leblevec@lefregateprovence.com

    1 vote

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  14. I am from India. I am unable to do online automatic reoccurring payments due to our newly introduced central reserve bank guidelines. Kindly provide a direct link for payment till the mean time.

    1 vote

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  15. Bonjour, vous me relancer pour le paiement de mes factures mais la carte bancaire renseignée sur mon compte est correcte.De plus impossible de vous contacter autrement que par ce moyen donc difficile de solder le problème.
    Merci de revenir vers moi pour me dire svp.
    MrRichaud

    Hello, you remind me for the payment of my bills but the credit card entered on my account is correct. Moreover, it is impossible to contact you other than by this means, so it is difficult to resolve the problem.
    Please get back to me and tell me please.
    MrRichaud

    1 vote

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  16. Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly…

    1 vote

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  17. Ohne Benachrichtigung wurde eine temporäre Versandbegrenzung verhängt.

    Wir erhalten dutzende Kundenbeschwerden.

    Shipping limits without contact - a NO GO
    A temporary shipping limit has been imposed without notification.

    We receive dozens of customer complaints.

    1 vote

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  18. Cela me semble parfait mais y a t il une aide directe en cas de problème soit chat réel, soit visio....

    1 vote

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  19. Communication en Français pour les clients francophones

    Bonjour,
    Mailjet était initialement une société française.
    Maintenant racheté par une société US, je suis navré de constaté que je reçois des emails de votre part en anglais, notamment le dernier email relatif à " Update to our online policies".
    Je ne suis pas anglophone et je pense que c'est une grave erreur de communiquer en anglais avec vos clients dont la langue est le français.
    Je suis devenu client Mailjet car c'était une société française (RGPD etc.) .
    Je reste pour le moment mais si vous communiquer avec moi en anglais, je…

    1 vote

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  20. It would be really useful to add recipients in Cc of any tickets created through the support ticket form.
    Feel free to ask for more details if needed.
    Cheers

    1 vote

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