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  1. Right now, it is not possible to edit an automation workflow once it's started. The only workaround is to stop it and create a new one from this one.

    It would be very helpful to be able to edit active workflows to test different changes.

    13 votes

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  2. Enhance Automation Workflow: we need dynamic segments based on user behavior.

    Here is an example: we want to send a mailing to a contact list. Those users that clicked on links in the mailing should receive another mailing 7 days later (than the initial mailing, not the click date). User that DID NOT click on any links should NOT receive any further mailings.

    7 votes

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  3. In order to stop sending messages to a recipient who entered a workflow but completed the action driven by this workflow in the middle of it (for example a purchase), we need the ability unsubscribe recipients from workflows so that they don't keep receiving messages.

    6 votes

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  4. Je pars de mon expérience personnelle avec Mailjet. J'ai beaucoup aimé l'interface, très intuitive par rapport aux autres solutions du marché. Les mails sont toujours arrivés, très vite, sans accrocs.

    MAIS

    Je travaille pour une petite entreprise, et nous avons besoin d'un mix entre emails transactionnels, et marketing automation (par ex., quand un utilisateur clique dans un mail il faut le changer de liste, utiliser des conditions après une certains durée en jours, etc).

    I start from my personal experience with Mailjet. I really liked the interface, very intuitive compared to other solutions on the market. The emails have always…

    5 votes

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  5. We want to set an automation workflow that is triggered when the renewal date is in the next day. However the current options regarding a date property are only to trigger an automation workflow based on a specific date with the filters Is, Is before, Is after and Is between.

    5 votes

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  6. I would like to be able to specify when my automation emails are sent. I.e. Send email 1 only on Tuesdays at 9am.

    4 votes

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  7. Please can you add a feature to Mailjet so that I can be emailed when someone subscribes to a list. Ideally with the contact details that they have attached to their record.

    Bizarrely Mailchimp offers this - I thought it would be a given switching to Mailjet that you guys would offer it.. Zapier gets halfway but it is clunky and doesn't pass all the contact info - only the email address, so it's a hassle to log in and get all the details, copy, paste it etc etc.

    4 votes

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  8. Scale up the hard limit to 30 workflows.

    We have a campaign where people who fill our form will get our random email (1 of 30). Since there are no A/B testing available for workflow, I think the only way is to create different automation/templates and randomise by segmentation.

    4 votes

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  9. We would like to suggest that Mailjet would have a function to be able to resume a Stopped workflow.
    We can't use the Lock Workflow because we want to totally pause all email send outs to the contacts currently enrolled to the workflow.
    And resume it after sometime

    4 votes

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  10. When using workflows, the stats feature is fairly minimal. A few minor adds would be nice:
    - Add date ranges
    - Ability to view contacts that opened, clicked, etc.

    4 votes

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  11. Our team fundamentally needs the ability to A/B test automations. Otherwise, we can't use Mailjet for our use case here.

    3 votes

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  12. Hi,
    Kindly make the Unsubscribe button such that it adds the user to the Exclusion List. Currently, it is only unsubscribing the user from the contact list used in that particular campaign. Contact lists are refreshed every month. Due to the issue of the user not being unsubscribed for all future emails, the GDPR rules are not being followed. This is a very pressing issue as Mailjet claims to be GDPR compliant and this poses an issue for its clients as well. Kindly do look into this at your earliest.
    Regards
    Arshia

    3 votes

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  13. Workflows need to have ability to design in different parameters to trigger different follow-up emails. Example: Message 1 is sent, those who do not click get message 2, those that click get message 3, those who do not open get message 4. Those that do not click message 2 get message 5. that is a true workflow. Having only 1 trigger for an entire workflow does not work at all, even if the trigger fires for each subsequent email in the workflow.

    3 votes

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  14. For automations, it would greatly improve workflows if: we could determine which actions from the contact targeted makes them leave the workflow. For example: once the contact clicks on a link or even opens the mail, they leave the workflow.

    Another idea, the workflow should have "If" actions. For example: if the contact opened the mail but hasn't clicked on any link, send mail n°2.

    3 votes

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  15. If I create a flow that goes off as soon as I add a contact to a contact list, then I should be able to time all messages there from that moment.

    New contact in the list = time X
    X + 1 day: message 1
    X + 3 days: Message 2
    X + 5 days: Message 3

    In the current system, I would have to count the days between each event in order to send a message exactly one week after day X.

    If you want to know how crappy the current system is, then imagine the following process:

    3 votes

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  16. Currently I have to duplicate all my transactional templates, 1 per language.

    I have about 10 emails, but with 4 languages each it makes 40 templates.
    If I want to change a photo, a text, or a link, I must change it in a lot of different places.

    The optimal situation would be a unique template with the ability to define 1 copy per language directly in the template editor, and to pass a 'language' parameter in the API to tell Mailjet which one to choose.

    3 votes

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  17. Hi, we would appreciate an option for transactional emails to switch language directly in the email. Example - we send a transactional email in english to the client, but the client does not speaks english (ie. human error when updating database). Some buttons/links to the template, so the client can switch between languages himself would be fine.

    2 votes

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  18. Add in the workflow of Date, the option to choose the date of a contact property. Thanks.

    2 votes

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  19. Datenlöschkonzept - wie können die archivierten Kontaktdaten nach einem definierten Zeitraum automatisiert gelöscht werden? Wir verwenden nur das SMTP Mail Relay. Die e-mails und Kontakte sollen nach einem bestimmten Zeitraum automatisch gelöscht werden.

    Data deletion concept - how can the archived contact data be automatically deleted after a defined period of time? We only use the SMTP Mail Relay. The e-mails and contacts should be automatically deleted after a certain period of time.

    2 votes

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  20. Hello,

    the workflow feature is missing an option that, in my opinion, is really important.

    We manage contact properties using the API, that updates certain properties as a consequence of the user behavior on our platform.

    To make a little example: we may have a property named "membershiplevel" that can have the values "basic" and "premium". When a user subscribes to our platform, we call your API to create the contact and to set the "membershiplevel" property to "basic". Then, after the user completes some steps on the platform, we call the API again to change the proprerty…

    2 votes

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