113 results found

1. Automatic Logout Concerns

   Hello, I am consistently being logged out of the MailJet platform after what seems to be only 20-30 minutes. This has been consistent for me since I started using MailJet, and is particularly frustrating. I'm not sure what causes this automatic log-out, but it would be very convenient if we had some control or options regarding this.

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   3 comments  ·  Account & User Management  ·  Delete…  ·  Admin →
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2. Sorry, something went wrong.

   "Sorry, something went wrong." is not helpful.

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3. New invoice format

   Édites des factures conformes sur une seule feuille au lieu de trois, et en français s'il vous plaît…

   ===English===
   New invoice format
   Said compliant invoices on one sheet instead of three, and in French please...

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4. Single Sign-On (SSO) should be available for all PREMIUM accounts

   Single Sign-On (SSO) should be available for all PREMIUM users regardless of whether they have 15,000 or 100,000 subscriptions

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5. Domain Validations in Bulk

   As a user of Mailjet, I would like the ability to add complete domains to (sub)accounts in bulk.

   Currently the way to do it is to do this per 1 domain. You first have to validate it, then you get forwarded to the screen for SPF/DKIM.
   I know you can theoretically setup SPF/DKIM ahead of time as this is the same for all the domains.

   However, as a customer with many domains, I would like the ability to add for example ~25 domains in one go. Then provide me all the validation TXT-records, and validate them in the background.

   This is already possible via API, so this should also be possible for the frontend.

   As a user of Mailjet, I would like the ability to add complete domains to (sub)accounts in bulk.

   Currently the way to do it is to do this per 1 domain. You first have to validate it, then you get forwarded to the screen for SPF/DKIM.
   I know you can theoretically setup SPF/DKIM ahead of time as this is the same for all the domains.

   However, as a customer with many domains, I would like the ability to add for example ~25 domains in one go. Then provide me all the validation TXT-records, and validate them in the background.

   This… more

   3 votes

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6. 2FA on sub-accounts

   I have a sub-account and would like to be able to enable 2FA.

   A sub-account has access to PII in the same way as a primary account, and it would be good to be able to afford it the same level of protection against compromise.

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7. SSO + Two Factor Authentication

   Currently an account cannot use both two-factor authentication and SSO simultaneously. This means:
   1) Any account using SSO has an insecure owner login (as it cannot use SSO and with SSO enabled cannot use two-factor auth)
   2) Any account using two-factor auth has insecure shared user accounts or cannot share access

   It is important for the owner account to be able to login without SSO, just in case anything goes wrong with this configuration. However having SSO enabled should not prevent the owner account from being able to use two-factor and therefore be as secure as possible.

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8. Extend Log In Time & Add Refresh Button to Stats Page

   It would be great if you changed the time out for login to a bit longer it seems like I'm always logging back in. Also it would be fantastic if you put a refresh button on the stats page instead of having to reload the page using the search bar. Thanks for considering these requests. Have a nice day. Regards, Ken

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9. Compte trop souvent bloqué lors de démarrage de campagne

   C'est très compliqué d'avoir une campagne avec un haut débit d'envoi d'emails avec Maillet car notre compte est souvent bloqué et le support tarde à répondre pour nous permettre de débloquer la situation.

   Account too often blocked when starting a campaign
   It is very complicated to have a campaign with a high email sending speed with Maillet because our account is often blocked and the support is slow to respond to allow us to unblock the situation.

   3 votes

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10. Access/audit log for API keys

    Recently we had the case that someone went into a sub-account and reset the secret for an API key in order to get access to it in order to update some of the templates via the API. This same API key is used for our production processing.
    As only 1 API key can be kept per sub-account at the moment, there is also no work around except sharing the key. In our case this was done but the person lost it/deleted it somehow and didn't really think about the implications of resetting the secret. This caused our production API key to be invalidated and the IP to be blocked for accessing the API too often without valid credentials.
    The debugging of this issue was rather difficult, as we only noticed the IP block but did not spot the initial errors. Having an audit log next to the API keys which had shown "Secret was reset" by XY with a timestamp would helped us resolve the issue much more quickly.

    In combination with potentially having multiple keys per sub account at some point it might also be good to include things like "New key was created by ..." in a more global log per sub account.

    Recently we had the case that someone went into a sub-account and reset the secret for an API key in order to get access to it in order to update some of the templates via the API. This same API key is used for our production processing.
    As only 1 API key can be kept per sub-account at the moment, there is also no work around except sharing the key. In our case this was done but the person lost it/deleted it somehow and didn't really think about the implications of resetting the secret. This caused our production API key… more

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11. Multiple accounts on one email address

    It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.

    Eg. instead of using an email address you rather have a User ID.

    Why you might ask?

    I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.

    Another valid point would be that I then have full access to their accounts, which I would rather not have.

    Thank you for your time and hard work.

    It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.

    Eg. instead of using an email address you rather have a User ID.

    Why you might ask?

    I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.

    Another valid point would be that… more

    3 votes

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12. alert when temporarily blocked account

    Hace poco tuvimos un bloqueo temporal de correo por el cual perdimos algún contrato. El problema es que los correos no son rebotados y no supimos que la cuenta estaba bloqueada hasta que entramos al panel de mailjet. Os pedimos que si realizar dicha acción mandéis un correo avisando para así poder entrar en el panel y saber que pasa. También sería adecuado para agilizar los tiempos que mandarais en porque ha sido bloqueado para poder aportar pruebas o poder tomar cualquier medida que nos sea necesaria.

    Saludos.

    ===English===
    We recently had a temporary mail blockage whereby we lost some contract. The problem is that the emails are not bounced and we did not know that the account was blocked until we entered the mailjet panel. We ask that if you do this, please send an email to let us know so that we can log into the panel and find out what is going on. It would also be appropriate to expedite the times that you send because it has been blocked to be able to provide evidence or to take any action that is necessary for us.

    Greetings.

    Hace poco tuvimos un bloqueo temporal de correo por el cual perdimos algún contrato. El problema es que los correos no son rebotados y no supimos que la cuenta estaba bloqueada hasta que entramos al panel de mailjet. Os pedimos que si realizar dicha acción mandéis un correo avisando para así poder entrar en el panel y saber que pasa. También sería adecuado para agilizar los tiempos que mandarais en porque ha sido bloqueado para poder aportar pruebas o poder tomar cualquier medida que nos sea necesaria.

    Saludos.

    ===English===
    We recently had a temporary mail blockage whereby we lost some… more

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13. alert subaccounts of non-validated sender address. Not just the owner account.

    Non-validated sender address alerts should also be sent to the people you have shared access with to the subaccount.

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14. Notification for new subscribers

    Benachrichtigung bei neuen Abonnent*innen
    Für nachgelagerte Marketingaktionen wäre es sehr hilfreich, wenn man sich eine Benachrichtung/Email zusenden lassen kann, wenn es einen neuen Abonennten in einer Kontaktliste gibt. Aktuell bin ich darauf angewiesen mit täglich einzuloggen und zu schauen, ob sie jemand neues registriert hat. Bitte prüfen sie diesen Vorschlag udn geben sie mir Rückmeldung, ob sie in diesen in das Backlog ihrere Produktentwicklung übernehmen werden. In der Tat ist das in Zukunft ein sehr wichtiges Feature für uns, was auch entscheidend dafür wird, ob wir weiterhin bei Mailjet bleiben.

    ===English===
    For downstream marketing campaigns, it would be very helpful to be able to get a notification/email when there is a new subscriber in a contact list. Currently I have to log in daily and see if someone new has registered. Please check this suggestion and give me feedback if you will include it in the backlog of your product development. Indeed, this is a very important feature for us in the future, which will also determine whether we stay with Mailjet.

    Benachrichtigung bei neuen Abonnent*innen
    Für nachgelagerte Marketingaktionen wäre es sehr hilfreich, wenn man sich eine Benachrichtung/Email zusenden lassen kann, wenn es einen neuen Abonennten in einer Kontaktliste gibt. Aktuell bin ich darauf angewiesen mit täglich einzuloggen und zu schauen, ob sie jemand neues registriert hat. Bitte prüfen sie diesen Vorschlag udn geben sie mir Rückmeldung, ob sie in diesen in das Backlog ihrere Produktentwicklung übernehmen werden. In der Tat ist das in Zukunft ein sehr wichtiges Feature für uns, was auch entscheidend dafür wird, ob wir weiterhin bei Mailjet bleiben.

    ===English===
    For downstream marketing campaigns, it would be very helpful… more

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15. Alerts when email count hits a threshold

    I would like to be able to receive alerts (via email or SMS) when I am approaching a threshold of number of emails sent from my account. This could help catch runaway processes or abuse.

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16. Mobile app or responsive to screensize.

    Please make Mailjet responsive or develop a mobile app. It is impossible to use on small screens.

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17. Allow users to be able to delete subaccount API keys
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18. Ajout temporaire de quota emails sur un sous-compte

    Lorsqu'on gère plusieurs sous-comptes (avec re-facturation derrière, dans notre cas nous sommes une agence web), il serait intéressant de pouvoir acheter un pack d'emails supplémentaires à assigner à un sous-compte en particulier. Car si le sous-compte dépasse le quota des emails, ce sont TOUS les sous-comptes qui sont impactés et qui génère une sur-facturation des emails dépassant le quota mensuel (abonnement annuel).

    ENGLISH
    Temporary addition of email quota to a sub-account
    When managing several sub-accounts (with re-invoicing behind, in our case we're a web agency), it would be interesting to be able to purchase a pack of additional emails to be assigned to a particular sub-account. Because if the sub-account exceeds the email quota, ALL sub-accounts are impacted, resulting in over-billing for emails exceeding the monthly quota (annual subscription).

    Lorsqu'on gère plusieurs sous-comptes (avec re-facturation derrière, dans notre cas nous sommes une agence web), il serait intéressant de pouvoir acheter un pack d'emails supplémentaires à assigner à un sous-compte en particulier. Car si le sous-compte dépasse le quota des emails, ce sont TOUS les sous-comptes qui sont impactés et qui génère une sur-facturation des emails dépassant le quota mensuel (abonnement annuel).

    ENGLISH
    Temporary addition of email quota to a sub-account
    When managing several sub-accounts (with re-invoicing behind, in our case we're a web agency), it would be interesting to be able to purchase a pack of additional emails to… more

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19. Master-Account user should be able to set returnpath for subaccounts

    Currenlty only Mailjet Support can set ReturnPath. We have hundreds of subaccounts and Mailjet involement is needed for the return Path Setting.
    In order to reduce effort on Mailjet side and also to help us in managing our own subaccounts better, it would be helpful that the Master-Account user is able to do the reurn path setting. If adding this to the frontend takes to much time, it would be enough as a first step, just to have an API for setting the returnpath.

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20. Feedback after clicking validation email

    As a user I want to see feedback after clicking a validation email link so that I know if my sender address was validated or that I need to undertake an action.

    In my case:

    I added a sender to a SUB API KEY. I got the validation mail and then clicked it. It took me to the "account -> senders & domains" page (OF MY MASTER ACCOUNT) but didn't give me any feedback.

    My assumption is that the activation succeeded. Then when I try to send an e-mail using the new sender, I've got another mail from Mailjet saying that the sender was not validated, which I can confirm by looking up the sender by the email API.

    The clue was that I needed to switch accounts at the "Profile icon" before clicking the activation mail so I was in the right context.

    From a development point of view and right management this is a very valid step to take, but from a user point of view I cannot get a grip of what needs to be done to validate my sender address.

    This results in me bothering the Mailjet support team instead of being able to reflect my action of clicking the activation link in the wrong context.

    Some ideas of roads to take:

    • Redirect the user to the appropriate sub account if he has right and activate the sender address.

    • Give the user feedback on whether the validation was successful

    • Give the user feedback if he needs to change account context

    As a user I want to see feedback after clicking a validation email link so that I know if my sender address was validated or that I need to undertake an action.

    In my case:

    I added a sender to a SUB API KEY. I got the validation mail and then clicked it. It took me to the "account -> senders & domains" page (OF MY MASTER ACCOUNT) but didn't give me any feedback.

    My assumption is that the activation succeeded. Then when I try to send an e-mail using the new sender, I've got another mail from Mailjet saying… more

    2 votes

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