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109 results found

  1. I seem to only have a view of support tickets I have logged myself, although I am logged in as the Primary account. I would like an option to view/update tickets logged by other subaccount users.

    3 votes

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  2. Currently an account cannot use both two-factor authentication and SSO simultaneously. This means:
    1) Any account using SSO has an insecure owner login (as it cannot use SSO and with SSO enabled cannot use two-factor auth)
    2) Any account using two-factor auth has insecure shared user accounts or cannot share access

    It is important for the owner account to be able to login without SSO, just in case anything goes wrong with this configuration. However having SSO enabled should not prevent the owner account from being able to use two-factor and therefore be as secure as possible.

    3 votes

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  3. Even in instances when a shared-access user is the one creating/sending/scheduling an email they do not receive the A/B testing results email which is particularly problematic when the A/B winner is being chosen manually. Because only the account owner receives the email it is their responsibility to choose the winner or further remind the shared-access user that a winner needs to be selected.

    Possible solutions to this problem:
    - The email goes to (or goes to in addition to the owner) the user that scheduled the A/B test.
    - When scheduling an A/B test manually you can specify a user…

    3 votes

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  4. It would be great if you changed the time out for login to a bit longer it seems like I'm always logging back in. Also it would be fantastic if you put a refresh button on the stats page instead of having to reload the page using the search bar. Thanks for considering these requests. Have a nice day. Regards, Ken

    3 votes

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  5. It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.

    Eg. instead of using an email address you rather have a User ID.

    Why you might ask?

    I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.

    Another valid point would be that…

    3 votes

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  6. On https://app.mailjet.com/account/subscription page in detailed plans info (table) I see wrongly written "250 per day" for free plan, whereas it should be 200

    3 votes

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  7. Hace poco tuvimos un bloqueo temporal de correo por el cual perdimos algún contrato. El problema es que los correos no son rebotados y no supimos que la cuenta estaba bloqueada hasta que entramos al panel de mailjet. Os pedimos que si realizar dicha acción mandéis un correo avisando para así poder entrar en el panel y saber que pasa. También sería adecuado para agilizar los tiempos que mandarais en porque ha sido bloqueado para poder aportar pruebas o poder tomar cualquier medida que nos sea necesaria.

    Saludos.

    ===English===
    We recently had a temporary mail blockage whereby we lost some…

    3 votes

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  8. Non-validated sender address alerts should also be sent to the people you have shared access with to the subaccount.

    3 votes

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  9. Currently, it's only possible to export an email template from a main account to one sub-account at a time, which can be time-consuming if we have many sub-accounts. It would be beneficial to add a feature that allows exporting a template from a main account to multiple sub-accounts simultaneously.

    2 votes

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  10. As a user of Mailjet, I would like the ability to add complete domains to (sub)accounts in bulk.

    Currently the way to do it is to do this per 1 domain. You first have to validate it, then you get forwarded to the screen for SPF/DKIM.
    I know you can theoretically setup SPF/DKIM ahead of time as this is the same for all the domains.

    However, as a customer with many domains, I would like the ability to add for example ~25 domains in one go. Then provide me all the validation TXT-records, and validate them in the background.

    This…

    2 votes

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  11. Enable Automation for User Provisioning

    It will be much easier for admins to manage users in corporate accounts if Mailjet will have a feature of system cross identity management (SCIM) or user functions through API.

    The addition or creating new users has a lot of manual process.

    2 votes

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  12. I have a sub-account and would like to be able to enable 2FA.

    A sub-account has access to PII in the same way as a primary account, and it would be good to be able to afford it the same level of protection against compromise.

    2 votes

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  13. Our new process of building campaigns needs more granular control of the permission levels.

    We are using 5 templates per sub-account that are built by our design team and published, and then our marketing coordinators create campaigns from these. Because we work with 22 international automotive brands we then need to check the content, we also try to peer review before campaigns are sent.

    Can we have similar permission controls to the template levels, a user can create a campaign draft, and then it had to be published/approved by a user with a higher level before being able to be…

    2 votes

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  14. Bonjour
    Pouvez-vous m'indiquer les possibilités de renommer un sous-compte?

    ENGLISH
    Rename a sub-account
    Hello
    Can you tell me the possibilities to rename a sub-account?

    2 votes

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  15. C'est très compliqué d'avoir une campagne avec un haut débit d'envoi d'emails avec Maillet car notre compte est souvent bloqué et le support tarde à répondre pour nous permettre de débloquer la situation.

    Account too often blocked when starting a campaign
    It is very complicated to have a campaign with a high email sending speed with Maillet because our account is often blocked and the support is slow to respond to allow us to unblock the situation.

    2 votes

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  16. Into the "share your account" page, it would be interested to see the date/time of the last connection for each user.

    We have only :
    Email
    Name
    Is granted access to
    Status

    It's important to know if people use the product or not.

    2 votes

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  17. self-service for custom return-path

    2 votes

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  18. Cela fait 3 mois que j'utilises Mailjet sur Chrome et mes collègues et moi sommes déconnectés de Mailjet à chaque fois que ne l'utilisons pas pendant plus d'une à quelques heures.
    C'est a dire que meme si je garde Mailjet dans un onglet le matin, si j'y reviens l'apres midi je serais déconnecté.
    Pourtant lorsque je me connecte, je bouton "remember me" est coché.
    Ce bouton a le mérite d'exister, il faut le faire vivre :)

    I've been using Mailjet on Chrome for 3 months and my colleagues and I are disconnected from Mailjet every time we don't use it…

    2 votes

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  19. Implement customization in sending address validation emails, so that when Mailjet is utilized in a user's own sending platform, the user is able to use their own branding and domain for the validation emails, instead of Mailjet's branding and domain.

    2 votes

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  20. Benachrichtigung bei neuen Abonnent*innen
    Für nachgelagerte Marketingaktionen wäre es sehr hilfreich, wenn man sich eine Benachrichtung/Email zusenden lassen kann, wenn es einen neuen Abonennten in einer Kontaktliste gibt. Aktuell bin ich darauf angewiesen mit täglich einzuloggen und zu schauen, ob sie jemand neues registriert hat. Bitte prüfen sie diesen Vorschlag udn geben sie mir Rückmeldung, ob sie in diesen in das Backlog ihrere Produktentwicklung übernehmen werden. In der Tat ist das in Zukunft ein sehr wichtiges Feature für uns, was auch entscheidend dafür wird, ob wir weiterhin bei Mailjet bleiben.

    ===English===
    For downstream marketing campaigns, it would be very helpful…

    2 votes

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