112 results found
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Improve customer service
Allow clients to access Support. We created a ticket, received a response not related to the ticket and advice our query would be forwarded to App Support Team, then a few days later get another email from Mailjet asking us to follow up on the response whereas response said that App Support Team would get in touch with us. Seems one part of the business doesn't talk to another and no way to contact Mailjet to clarify this
4 votes -
Automatic Logout Concerns
Hello, I am consistently being logged out of the MailJet platform after what seems to be only 20-30 minutes. This has been consistent for me since I started using MailJet, and is particularly frustrating. I'm not sure what causes this automatic log-out, but it would be very convenient if we had some control or options regarding this.
4 votes -
Sorry, something went wrong.
"Sorry, something went wrong." is not helpful.
4 votes -
New invoice format
Édites des factures conformes sur une seule feuille au lieu de trois, et en français s'il vous plaît…
===English===
New invoice format
Said compliant invoices on one sheet instead of three, and in French please...4 votes -
Single Sign-On (SSO) should be available for all PREMIUM accounts
Single Sign-On (SSO) should be available for all PREMIUM users regardless of whether they have 15,000 or 100,000 subscriptions
3 votes -
Domain Validations in Bulk
As a user of Mailjet, I would like the ability to add complete domains to (sub)accounts in bulk.
Currently the way to do it is to do this per 1 domain. You first have to validate it, then you get forwarded to the screen for SPF/DKIM.
I know you can theoretically setup SPF/DKIM ahead of time as this is the same for all the domains.However, as a customer with many domains, I would like the ability to add for example ~25 domains in one go. Then provide me all the validation TXT-records, and validate them in the background.
This…
3 votes -
2FA on sub-accounts
I have a sub-account and would like to be able to enable 2FA.
A sub-account has access to PII in the same way as a primary account, and it would be good to be able to afford it the same level of protection against compromise.
3 votes -
SSO + Two Factor Authentication
Currently an account cannot use both two-factor authentication and SSO simultaneously. This means:
1) Any account using SSO has an insecure owner login (as it cannot use SSO and with SSO enabled cannot use two-factor auth)
2) Any account using two-factor auth has insecure shared user accounts or cannot share accessIt is important for the owner account to be able to login without SSO, just in case anything goes wrong with this configuration. However having SSO enabled should not prevent the owner account from being able to use two-factor and therefore be as secure as possible.
3 votes -
A/B Testing Results Email Need to Work with Shared-Access Users
Even in instances when a shared-access user is the one creating/sending/scheduling an email they do not receive the A/B testing results email which is particularly problematic when the A/B winner is being chosen manually. Because only the account owner receives the email it is their responsibility to choose the winner or further remind the shared-access user that a winner needs to be selected.
Possible solutions to this problem:
- The email goes to (or goes to in addition to the owner) the user that scheduled the A/B test.
- When scheduling an A/B test manually you can specify a user…3 votes -
Extend Log In Time & Add Refresh Button to Stats Page
It would be great if you changed the time out for login to a bit longer it seems like I'm always logging back in. Also it would be fantastic if you put a refresh button on the stats page instead of having to reload the page using the search bar. Thanks for considering these requests. Have a nice day. Regards, Ken
3 votes -
Compte trop souvent bloqué lors de démarrage de campagne
C'est très compliqué d'avoir une campagne avec un haut débit d'envoi d'emails avec Maillet car notre compte est souvent bloqué et le support tarde à répondre pour nous permettre de débloquer la situation.
Account too often blocked when starting a campaign
It is very complicated to have a campaign with a high email sending speed with Maillet because our account is often blocked and the support is slow to respond to allow us to unblock the situation.3 votes -
Access/audit log for API keys
Recently we had the case that someone went into a sub-account and reset the secret for an API key in order to get access to it in order to update some of the templates via the API. This same API key is used for our production processing.
As only 1 API key can be kept per sub-account at the moment, there is also no work around except sharing the key. In our case this was done but the person lost it/deleted it somehow and didn't really think about the implications of resetting the secret. This caused our production API key…3 votes -
Multiple accounts on one email address
It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.
Eg. instead of using an email address you rather have a User ID.
Why you might ask?
I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.
Another valid point would be that…
3 votes -
Incorrect emails quantity per day in description
On https://app.mailjet.com/account/subscription page in detailed plans info (table) I see wrongly written "250 per day" for free plan, whereas it should be 200
3 votesThe correction to this will be released shortly!
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alert when temporarily blocked account
Hace poco tuvimos un bloqueo temporal de correo por el cual perdimos algún contrato. El problema es que los correos no son rebotados y no supimos que la cuenta estaba bloqueada hasta que entramos al panel de mailjet. Os pedimos que si realizar dicha acción mandéis un correo avisando para así poder entrar en el panel y saber que pasa. También sería adecuado para agilizar los tiempos que mandarais en porque ha sido bloqueado para poder aportar pruebas o poder tomar cualquier medida que nos sea necesaria.
Saludos.
===English===
We recently had a temporary mail blockage whereby we lost some…3 votes -
alert subaccounts of non-validated sender address. Not just the owner account.
Non-validated sender address alerts should also be sent to the people you have shared access with to the subaccount.
3 votes -
Notification for new subscribers
Benachrichtigung bei neuen Abonnent*innen
Für nachgelagerte Marketingaktionen wäre es sehr hilfreich, wenn man sich eine Benachrichtung/Email zusenden lassen kann, wenn es einen neuen Abonennten in einer Kontaktliste gibt. Aktuell bin ich darauf angewiesen mit täglich einzuloggen und zu schauen, ob sie jemand neues registriert hat. Bitte prüfen sie diesen Vorschlag udn geben sie mir Rückmeldung, ob sie in diesen in das Backlog ihrere Produktentwicklung übernehmen werden. In der Tat ist das in Zukunft ein sehr wichtiges Feature für uns, was auch entscheidend dafür wird, ob wir weiterhin bei Mailjet bleiben.===English===
For downstream marketing campaigns, it would be very helpful…3 votes -
Alerts when email count hits a threshold
I would like to be able to receive alerts (via email or SMS) when I am approaching a threshold of number of emails sent from my account. This could help catch runaway processes or abuse.
3 votes -
2 votes
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Ajout temporaire de quota emails sur un sous-compte
Lorsqu'on gère plusieurs sous-comptes (avec re-facturation derrière, dans notre cas nous sommes une agence web), il serait intéressant de pouvoir acheter un pack d'emails supplémentaires à assigner à un sous-compte en particulier. Car si le sous-compte dépasse le quota des emails, ce sont TOUS les sous-comptes qui sont impactés et qui génère une sur-facturation des emails dépassant le quota mensuel (abonnement annuel).
ENGLISH
Temporary addition of email quota to a sub-account
When managing several sub-accounts (with re-invoicing behind, in our case we're a web agency), it would be interesting to be able to purchase a pack of additional emails to…2 votes
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