761 results found

1. Select/edit Multiple Contacts

   There should be the ability to select multiple contacts and edit their properties, lists, etc in bulk. Editing contact properties and lists one-by-one is extremely tedious.

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   0 comments  ·  Contact Management & Segmentation  ·  Delete…  ·  Admin →
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2. Compress pas-nc-embedded-v1.js and host on a CDN

   When embedding a subscription form, the Mailjet code says to embed a script called pas-nc-embedded-v1.js. This actually takes nearly 2-3 seconds to load on the page -- just look at the Network tab in the JS console while the page loads (see attached screenshot). This script is problematic. I recommend the following updates:

   • minify/compress the JS file
   • tell users to put the script at the bottom of the page, not near the top (where the subscription form is likely embedded)
   • host the JS file on a CDN or tell users to serve the file themselves
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3. Statistiques globales pour tous les sous-comptes

   Pouvoir disposer d'un dashboard pour analyser les statistiques globales d'envois pour tous les sous-comptes

   Global statistics for all sub-accounts
   To have a dashboard to analyze the global sending statistics for all sub-accounts

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4. Access to Account and Billing Information via API

   It is currently not possible to access account and billing information via API. This would be useful in cases where we (users) do not typically utilize Mailjet through the web interface, but via API.

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5. Compte partagé et accès différencié aux modèles

   Je souhaite que avec lequel je partage mon compte n'aient accès qu'a certains modèles d'e-mail partagés et pas à l'intégralité. Pareil pour les listes de contact.
   Pour plus de clareté disons que j'ai des modèles d'e-mail nommé A, B et C
   Je souhaite que le compte avec lequel je partage l'abonnement n'ai accès qu'au modèle A et ne voit pas B et C. Hors pour le moment il vois et à accès au 3. Cette feature serait très utile et plus simple pour gerer plusieurs sous compte avec des accès différents

   Shared account and differentiated access to templates
   I would like that the people I share my account with only have access to some shared email templates and not to the whole one. The same goes for the contact lists.
   For clarity let's say I have email templates named A, B and C
   I want the account with which I share the subscription to have access only to template A and not to see B and C. At the moment he sees and has access to 3. This feature would be very useful and easier to manage several sub-accounts with different accesses

   Je souhaite que avec lequel je partage mon compte n'aient accès qu'a certains modèles d'e-mail partagés et pas à l'intégralité. Pareil pour les listes de contact.
   Pour plus de clareté disons que j'ai des modèles d'e-mail nommé A, B et C
   Je souhaite que le compte avec lequel je partage l'abonnement n'ai accès qu'au modèle A et ne voit pas B et C. Hors pour le moment il vois et à accès au 3. Cette feature serait très utile et plus simple pour gerer plusieurs sous compte avec des accès différents

   Shared account and differentiated access to templates
   I would… more

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6. Ajout d'une fonction STOP aux SMS

   Bonjour,
   Nous souhaitons ajouter la possibilité à la personne recevant le SMS de répondre "STOP" afin d'être désinscrit des listes d'envoi.
   Cette nouvelle fonctionnalité nous serait très utile.
   Merci

   Adding a STOP function to SMS
   Hello,
   We would like to add the possibility for the person receiving the SMS to answer "STOP" in order to be unsubscribed from the mailing lists.
   This new feature would be very useful for us.
   Thank you

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   0 comments  ·  SMS  ·  Delete…  ·  Admin →
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7. Support Improvements

   General issues or complaints regarding Mailjet support experience(s).

   22 votes

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   12 comments  ·  Support  ·  Delete…  ·  Admin →
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8. Mieux informer l'expéditeur sur la délivrance du message.

   Je découvre, avec stupeur, que vos services ne propose pas de notifier l'expéditeur d'un mail qui transite pas votre plateforme si le mail n'est pas délivré. Cela laisse l'expéditeur dans le doute permanent. C'est difficile à expliquer à nos clients. Merci de nous contacter pour trouver une solution

   ENGLISH
   Better inform the sender about the delivery of the message.
   I discover, with amazement, that your services do not propose to notify the sender of an email that transits through your platform if the email is not delivered. This leaves the sender in permanent doubt. This is difficult to explain to our customers. Please contact us to find a solution

   Je découvre, avec stupeur, que vos services ne propose pas de notifier l'expéditeur d'un mail qui transite pas votre plateforme si le mail n'est pas délivré. Cela laisse l'expéditeur dans le doute permanent. C'est difficile à expliquer à nos clients. Merci de nous contacter pour trouver une solution

   ENGLISH
   Better inform the sender about the delivery of the message.
   I discover, with amazement, that your services do not propose to notify the sender of an email that transits through your platform if the email is not delivered. This leaves the sender in permanent doubt. This is difficult to explain to… more

   2 votes

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9. Add a billing contact on profile form

   It will be very nice to add a field for enter a billing contact on the profile form

   8 votes

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   2 comments  ·  Account & User Management  ·  Delete…  ·  Admin →
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10. Ajout automatique des contacts exclus sur les sous comptes

    Il faudrait que les contacts inscrits dans les listes d'exclusion du compte principal soient également automatiquement inscrits sur les listes d'exclusion des sous-comptes.

    Automatically add excluded contacts to sub-accounts
    Contacts that are included in the main account's exclusion lists should also be automatically included in the exclusion lists of sub-accounts.

    1 vote

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11. Can-Spam-Act

    CAN-SPAM, a direct response of the growing number of complaints over spam e-mails,[7] defines a "commercial electronic mail message" as "any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service (including content on an Internet website operated for a commercial purpose)." It exempts "transactional or relationship messages." The FTC issued final rules[8] (16 CFR 316) clarifying the phrase "primary purpose" on December 16, 2004. Previous state laws had used bulk (a number threshold), content (commercial), or unsolicited to define spam. The explicit restriction of the law to commercial e-mails is widely considered by those in the industry[9][10] to essentially exempt purely political and religious e-mail from its specific requirements. Such non-commercial messages also have stronger First Amendment protection, as shown in Jaynes v. Commonwealth.[11]

    Congress determined that the US government was showing an increased interest in the regulation of commercial electronic mail nationally, that those who send commercial e-mails should not mislead recipients over the source or content of them, and that all recipients of such emails have a right to decline them.[7] However, CAN-SPAM does not ban spam emailing outright, but imposes laws on using deceptive marketing methods through headings that are "materially false or misleading". In addition there are conditions that email marketers must meet in terms of their format, their content, and labeling.[7] The three basic types of compliance defined in the CAN-SPAM Act—unsubscribe, content, and sending behavior — are as follows:

    Unsubscribe compliance
    A visible and operable unsubscribe mechanism is present in all emails.
    Consumer opt-out requests are honored within 10 business days.[12]
    Opt-out lists also known as suppression lists are used only for compliance purposes.
    Content compliance
    Accurate "From" lines[13]
    Relevant subject lines (relative to offer in body content and not deceptive)[13]
    A legitimate physical address of the publisher or advertiser is present. PO Box addresses are acceptable in compliance with 16 CFR 316.2 and if the email is sent by a third party, the legitimate physical address of the entity, whose products or services are promoted through the email should be visible.
    A label is present if the content is adult.
    Sending behavior compliance
    A message cannot be sent without an unsubscribe option.
    A message cannot contain a false header
    A message should contain at least one sentence.[14]
    A message cannot be null.[14]
    Unsubscribe option should be below the message.[15]
    There are no restrictions against a company emailing its existing customers or anyone who has inquired about its products or services, even if these individuals have not given permission, as these messages are classified as "relationship" messages under CAN-SPAM.[16] But when sending unsolicited commercial emails, it must be stated that the email is an advertisement or a marketing solicitation. Note that recipients who have signed up to receive commercial messages from you are exempt from this rule.

    If a user opts out, a sender has ten days to cease sending and can use that email address only for compliance purposes. The legislation also prohibits the sale or other transfer of an e-mail address after an opt-out request. The law also requires that the unsubscribe mechanism must be able to process opt-out requests for at least 30 days after the transmission of the original message.[17]

    My interpretation of the CAN_SPAM ACT, correct me if I'm wrong, states that it is permissible to send unsolicitated messages as long as you are in compliance as referenced above. IF they can opt-out, I send only legal material,and nothing I send is misleading, I should be able to send bulk emails. I don't understand why your policies are so restrictive, but under the circumstances, I can, and will, only use your service when and if I get a list of opted in subscribers by some other means. Also, before having someone go through all of the trouble to create an email that is just about to be sent out THEN producing the, "I CERTIFY" Pledge, could have saved at least an hour of my time had I known that beforehand.

    Dom Izzo

    CAN-SPAM, a direct response of the growing number of complaints over spam e-mails,[7] defines a "commercial electronic mail message" as "any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service (including content on an Internet website operated for a commercial purpose)." It exempts "transactional or relationship messages." The FTC issued final rules[8] (16 CFR 316) clarifying the phrase "primary purpose" on December 16, 2004. Previous state laws had used bulk (a number threshold), content (commercial), or unsolicited to define spam. The explicit restriction of the law to commercial e-mails… more

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12. Apple Privacy Policy

    In regard to Apple Privacy Policy matter, is there any news about how Mailjet would address this challenge?. I've noticed how other email marketing tools are upgrading their events webhook with extra information, so it can be possible to identify suspicious openings triggered by Apple MPP activity.
    it is a big concern for our business in terms of the quality and accuracy of the MailJet webhook events analysis.

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13. Notes de campagne

    Bonjour, ce serait bien d'avoir un champ "Notes" pour chaque campagne, où l'on pourrait noter et modifier des infos. Merci.

    Campaign notes
    Hello, it would be nice to have a "Notes" field for each campaign, where we could note and modify information. Thank you.

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    0 comments  ·  Campaigns  ·  Delete…  ·  Admin →
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14. Klick-IP / UserAgent auch über API

    Es gibt externe Widgets, welche Newsletteradressen sammeln. Diese lösen eine OPT-In E-Mail von Mailjet aus, und wird dieser OptIn bestätigt, erfolgt direkt die Anmeldung der Adresse.

    Auch wenn über das nicht-Mailjet-eigene Formular Adressen gesammelt werden, müssen natürlich die Einwilligungssdaten protokolliert und bereitstellt werden. Das findet ja komplett bei euch statt. Dies ist aber nicht der Fall. Bitte asap fixen, danke!

    English
    Click IP / UserAgent also via API.
    There are external widgets which collect newsletter addresses. These trigger an OPT-In email from Mailjet, and if this OptIn is confirmed, the subscription of the address takes place directly.

    Even if addresses are collected via non-Mailjet's own form, the consent data must of course be logged and provided. This takes place completely with you. But this is not the case. Please fix asap, thanks!

    Es gibt externe Widgets, welche Newsletteradressen sammeln. Diese lösen eine OPT-In E-Mail von Mailjet aus, und wird dieser OptIn bestätigt, erfolgt direkt die Anmeldung der Adresse.

    Auch wenn über das nicht-Mailjet-eigene Formular Adressen gesammelt werden, müssen natürlich die Einwilligungssdaten protokolliert und bereitstellt werden. Das findet ja komplett bei euch statt. Dies ist aber nicht der Fall. Bitte asap fixen, danke!

    English
    Click IP / UserAgent also via API.
    There are external widgets which collect newsletter addresses. These trigger an OPT-In email from Mailjet, and if this OptIn is confirmed, the subscription of the address takes place directly.

    Even if addresses… more

    2 votes

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15. Specify allowed domains for a subaccount / API key

    In the Mailjet GUI it would be very useful to specify which domains a subaccount are allowed to send to. When developers are using test-systems, we need this functionality to minimize the risk that we send test-mail to "production customers".

    = subaccount are only allowed to send mail to allowed domains.

    2 votes

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16. Kontaktattribute in Bestätigungs-Mail nutzen können

    Via Mailjet Formular abgefragte Kontakteigenschaften, wie z.B. der angegebene Name, sollten in der Confirmation-Mail auch bereits als Platzhalter zur Verfügung stehen, um den Nutzer korrekt anzusprechen oder seine Anmeldedaten (welcher Newsletter z.b.) nochmal zur Bestätigung auflisten zu können.

    Be able to use contact attributes in confirmation mail
    Contact attributes requested via the Mailjet form, such as the name entered, should also be available in the confirmation e-mail as placeholders in order to address the user correctly or to be able to list his registration data (e.g. which newsletter) again for confirmation.

    1 vote

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    0 comments  ·  Form Builder  ·  Delete…  ·  Admin →
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17. Remove or Delete contacts from a list based on a segment.

    This would make cleaning lists easier, e.g. creating a segment of contacts based on chosen parameters, and being able to remove/delete them from the list directly from the segment options.

    1 vote

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    0 comments  ·  Contact Management & Segmentation  ·  Delete…  ·  Admin →
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18. Subscription widget

    Issues related to the subscription widget.

    •  

    19 votes

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    12 comments  ·  Email Editor  ·  Delete…  ·  Admin →
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19. SAV proche de 0

    C'est hallucinant, impossible de vous joindre par téléphone. Un ticket ouvert, réponse en 5 jours et quelle réponse

    ENGLISH
    Service close to 0
    It's amazing, impossible to reach you by phone. A ticket opened, answer in 5 days and what an answer

    2 votes

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20. Download contact segmentation list

    It would be great if we could download a contact segmentation list.
    I have created a segment of contacts who haven't opened a campaign in 12 months and would like to download this list so that I can remove them from a contact list.
    Alternatively, if we update a contact list using a saved segment, that would work too.

    8 votes

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