785 results found

1. Use email send time when considering account throttling, not spam report time

   We've noticed that reports of spam are counted at the time of the report, not the time the email was sent. So if a recipient received multiple emails over the course of a month and then decided later to mark them all as spam, we see an immediate spike in the spam counts. This means that a single recipient could cause our account to be throttled. We'd like to see the time the original email was sent factored into the spam reporting so that our account is not limited based on an action that we have no way of fixing.

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2. Pollution des faux clics

   ma liste de diffusion est principalement constituée d'adresses e-mails de professionnels dans de grandes sociétés, les serveurs de réception vérifient de plus en plus souvent les e-mails reçus avec un principe de clic automatique sur tous les liens URL que comporte le message reçu. Ce qui fait que dès la première minute de réception, j'ai plus de 20% des emails envoyés qui sont notés comme cliqués (information totalement parasite), et si je veux via votre tableau ne voir que les e-mails qui effectivement ont été ouverts, j'obtiens en fait une liste totalement inexploitable qui comporte les e-mails ouverts + les e-mails cliqués, puisque vous partez du principe que si l'e-mail a été cliqué, c'est qu'il a été ouvert, alors que ce n'est pas le cas. Comment obtenir une liste avec les SEULS e-mails ouverts, sans la pollution des faux clics?

   my mailing list is mainly made up of professional e-mail addresses in large companies, the receiving servers check the e-mails received more and more often with a principle of automatic clicking on all the URL links in the message received. This means that from the first minute of receipt, I have more than 20% of the emails sent which are noted as clicked (totally parasitic information), and if I want via your table to only see the emails which have actually been opened, I actually get a totally unusable list that has emails opened + emails clicked since you're assuming that if the email was clicked, it was opened when this is not the case. How to get a list with ONLY emails opened, without the pollution of fake clicks?

   ma liste de diffusion est principalement constituée d'adresses e-mails de professionnels dans de grandes sociétés, les serveurs de réception vérifient de plus en plus souvent les e-mails reçus avec un principe de clic automatique sur tous les liens URL que comporte le message reçu. Ce qui fait que dès la première minute de réception, j'ai plus de 20% des emails envoyés qui sont notés comme cliqués (information totalement parasite), et si je veux via votre tableau ne voir que les e-mails qui effectivement ont été ouverts, j'obtiens en fait une liste totalement inexploitable qui comporte les e-mails ouverts + les… more

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3. segment

   Manually create a segment by uploading a list of contacts.

   Currently we are unable to segment based on a specific link clicked in a previous campaign, yet I am able to download this data from My Campaign Stats, so, the ability to manually create a segment that is segmented based on a list of email addresses would solve this issue, as well as open up other segmenting capability when the MailJet interface lacks intricacy.

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4. API route for Return Path customization

   Add ability to customize return-path via API to avoid to do it manually (same as domain validation).

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5. Change management

   New features should be by default turned off. Example "validations" feature. Users may be unaware and use it causing an unexpected charge.

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6. Longer Data Retention Period

   For analytics and comparison, it would be helpful to retain campaigns and statistics for longer than 400 days.

   2 votes

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7. Access to All Contacts to Segment and Email

   Need to be able to use segments against the entire contacts database at the account/sub-account level so that all contacts fitting the criteria can be emailed. Restriction of list size to 20MB and having to uplaod a list to be able to email to it when you have dynamic lists is very time consuming. Being able to access the mast contact list then applying segmentation to it does away with having to upload new lists.

   3 votes

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8. API Edited Templates Should Show in the Builder

   I would like for template content updated through API to be visible when opting to edit within the app without needing to go to Preview & History and selecting it.

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9. movil

   Hola, me alegro que quieran contar con nuestra opinión como usuarios. Yo como sugerencia de mejora en la parte el Editor "drag and drop", es mejorar la versión en móviles, faltan características de funcionamiento para estos soportes, como poder dar estilos de texto según dispositivos, como centrar un simple titular en estos o la posibilidad de desactivar elementos en versiones moviles. por lo demas me parece una herramienta muy bien construida, enhorabuena.

   mobile
   Hello, I'm glad you want to have our opinion as users. I as a suggestion for improvement in the "drag and drop" Editor, is to improve the mobile version, missing features for these media, such as being able to give text styles according to devices, how to center a simple headline in these or the ability to disable elements in mobile versions. otherwise it seems to me a very well built tool, congratulations.

   Translated with www.DeepL.com/Translator (free version)

   Hola, me alegro que quieran contar con nuestra opinión como usuarios. Yo como sugerencia de mejora en la parte el Editor "drag and drop", es mejorar la versión en móviles, faltan características de funcionamiento para estos soportes, como poder dar estilos de texto según dispositivos, como centrar un simple titular en estos o la posibilidad de desactivar elementos en versiones moviles. por lo demas me parece una herramienta muy bien construida, enhorabuena.

   mobile
   Hello, I'm glad you want to have our opinion as users. I as a suggestion for improvement in the "drag and drop" Editor, is to improve the… more

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10. Transfer data from one account to another

    We have several accounts for different projects, but now we'd like to merge all of them just into one account. We can't do it because we can't transfer the data from the account. It would be great and useful if we could use these accounts already created to create new subaccounts in the main account. Thanks!

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11. manque d'automatisation - Lack of Automation

    Je pars de mon expérience personnelle avec Mailjet. J'ai beaucoup aimé l'interface, très intuitive par rapport aux autres solutions du marché. Les mails sont toujours arrivés, très vite, sans accrocs.

    MAIS

    Je travaille pour une petite entreprise, et nous avons besoin d'un mix entre emails transactionnels, et marketing automation (par ex., quand un utilisateur clique dans un mail il faut le changer de liste, utiliser des conditions après une certains durée en jours, etc).

    I start from my personal experience with Mailjet. I really liked the interface, very intuitive compared to other solutions on the market. The emails have always arrived, very quickly, without a hitch.

    Con

    I work for a small company, and we need a mix between transactional emails, and marketing automation (eg, when a user clicks in an email you have to change the list, use conditions after a certain duration in days, etc.).

    Je pars de mon expérience personnelle avec Mailjet. J'ai beaucoup aimé l'interface, très intuitive par rapport aux autres solutions du marché. Les mails sont toujours arrivés, très vite, sans accrocs.

    MAIS

    Je travaille pour une petite entreprise, et nous avons besoin d'un mix entre emails transactionnels, et marketing automation (par ex., quand un utilisateur clique dans un mail il faut le changer de liste, utiliser des conditions après une certains durée en jours, etc).

    I start from my personal experience with Mailjet. I really liked the interface, very intuitive compared to other solutions on the market. The emails have always… more

    5 votes

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12. widget.modal.js lädt Schriften von Google Fonts - das ist NICHT DSGVO konform

    Wenn man ein Widget erstellt und z.B. die Ubuntu Schrift auswählt, dann wird diese auf der eingesetzten Seite von Google Fonts geladen. Das ist zumind. in Österreich nicht erlaubt und wird inzwischen gestraft, da es beim Laden der Google Fonts von den Google Servern zur Übertragung der IP Adresse kommt. - Wie kann man Widgets verwende ohne dass über das Script widget.modal.js eine Verbindung zu Google Fonts aufgebaut wird. Mailjet ist in diesem Fall NICHT DSGVO konform. - Ich bitte um Info um Schaden von meinen Kunden und mir abwenden zu können.

    widget.modal.js loads fonts from Google Fonts - this is NOT DSGVO compliant
    If you create a widget and select e.g. the Ubuntu font, it will be loaded from Google Fonts on the used page. This is at least in Austria not allowed and is now punished, because it comes when loading the Google Fonts from the Google servers to the transmission of the IP address. - How to use widgets without connecting to Google Fonts via the script widget.modal.js. Mailjet is NOT DSGVO compliant in this case. - I ask for info to be able to prevent damage from my customers and me.

    Wenn man ein Widget erstellt und z.B. die Ubuntu Schrift auswählt, dann wird diese auf der eingesetzten Seite von Google Fonts geladen. Das ist zumind. in Österreich nicht erlaubt und wird inzwischen gestraft, da es beim Laden der Google Fonts von den Google Servern zur Übertragung der IP Adresse kommt. - Wie kann man Widgets verwende ohne dass über das Script widget.modal.js eine Verbindung zu Google Fonts aufgebaut wird. Mailjet ist in diesem Fall NICHT DSGVO konform. - Ich bitte um Info um Schaden von meinen Kunden und mir abwenden zu können.

    widget.modal.js loads fonts from Google Fonts - this… more

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13. Forward bounce message

    Please provide to automatically forward bounced messages to an email.
    SendGrid does this already: https://docs.sendgrid.com/ui/account-and-settings/mail#forward-bounce

    5 votes

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14. Block sending if quota is exceeded

    It is not normal not to be able to block the sending if the quota of emails of the subscription is exceeded in order to avoid unwanted invoicing.

    This feature is useful for resellers paying the subscription for a customer.

    1 vote

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15. Access/audit log for API keys

    Recently we had the case that someone went into a sub-account and reset the secret for an API key in order to get access to it in order to update some of the templates via the API. This same API key is used for our production processing.
    As only 1 API key can be kept per sub-account at the moment, there is also no work around except sharing the key. In our case this was done but the person lost it/deleted it somehow and didn't really think about the implications of resetting the secret. This caused our production API key to be invalidated and the IP to be blocked for accessing the API too often without valid credentials.
    The debugging of this issue was rather difficult, as we only noticed the IP block but did not spot the initial errors. Having an audit log next to the API keys which had shown "Secret was reset" by XY with a timestamp would helped us resolve the issue much more quickly.

    In combination with potentially having multiple keys per sub account at some point it might also be good to include things like "New key was created by ..." in a more global log per sub account.

    Recently we had the case that someone went into a sub-account and reset the secret for an API key in order to get access to it in order to update some of the templates via the API. This same API key is used for our production processing.
    As only 1 API key can be kept per sub-account at the moment, there is also no work around except sharing the key. In our case this was done but the person lost it/deleted it somehow and didn't really think about the implications of resetting the secret. This caused our production API key… more

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16. Multiple accounts on one email address

    It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.

    Eg. instead of using an email address you rather have a User ID.

    Why you might ask?

    I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.

    Another valid point would be that I then have full access to their accounts, which I would rather not have.

    Thank you for your time and hard work.

    It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.

    Eg. instead of using an email address you rather have a User ID.

    Why you might ask?

    I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.

    Another valid point would be that… more

    3 votes

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17. Customization of sending address/domain validation emails

    Implement customization in sending address validation emails, so that when Mailjet is utilized in a user's own sending platform, the user is able to use their own branding and domain for the validation emails, instead of Mailjet's branding and domain.

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18. Remove bot and security opens and clicks

    Any clicks and open events are registered in statistics, even if they were performed by bots or security systems. Currently you don't offer an option to differentiate those clicks/opens. So basically, the campaign metrics are nearly worthless without this knowledge, as we truly do not know who really opened and clicked. We have been doing follow ups the clicks and getting people telling us that they never opened and clicked on the email. Very frustrating. I highly recommend you fix this or I will need to move to another provider who does.

    10 votes

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19. Cannot see Inbox Preview devices

    Dear Mailjet team,
    I want to use the inbox preview feature as described in this article:
    https://www.mailjet.com/de/blog/produkt/inbox-preview/
    But when I go into the email designer and click on preview, I can only see one mobile and one desktop preview but I want to check it for various email clients. How can I activate it? Does an admin have to do something? I am in a sandbox account.
    Best wishes,
    Sebastian

    •  

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20. Listes à puces et numérotées - mise en forme

    Je suis intéressé par pouvoir mettre en forme les listes numérotées et à puces (police, taille, couleur) afin que ce soit cohérent avec la mise en forme du texte.
    Paramétrable, ou automatique
    Merci

    Bulleted and numbered lists - formatting
    I'm interested in being able to format numbered and bulleted lists (font, size, color) so that it's consistent with text formatting.
    Configurable, or automatic
    Thank you

    3 votes

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