63 results found

1. More details on blocked emails

   When emails are preblocked or spam preblocked, we don't know why, so it's not easy to improve or make changes.

   25 votes

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2. Statistics per transactional template

   Get data per transactional email template: open rate, click-through rate, etc.

   14 votes

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3. Remove Bot Clicks from stats

   Mailjet to be able to identify and filter out the automatically generated type of clicks from the Stats in order to understand what is the real click rate, generated by humans.

   14 votes

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4. Need to check if users are opening from mobile or desktop

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   11 votes

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5. Detailes on Soft Bounces and Blocks in Frontend

   I want to get details like the smtp reply or the reason for the block within the frontend statistics

   10 votes

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6. Display Hard/Soft Bounce reasons in stats CSV exports
   10 votes

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7. Taux de clics incohérents/Botclics

   Nous avons régulièrement des campagnes pour lesquels le taux de clics dépasse les 100%, généralement associées à un nombre d'import de clics à 00:00'00" ou sans information horaire.

   Il nous a été indiqué que cela correspondait à des campagnes de vérifications gmail et/ou à des outils anti-spam et/ou à des clics faits automatiquement par des robots.

   Nous pouvons l'entendre et nous savons que les autres routeurs d'emails rencontrent des problèmes similaires, mais les statistiques sont alors inexploitables au niveau du BO mailjet et cela fait de nombreux mois que nous l'avons signalé.

   Avez-vous pu avancer sur le sujet, pour tracer et exclure les clics automatiques? A-t'on du nouveau?

   We regularly have campaigns for which the click-through rate exceeds 100%, generally associated with an import number of clicks at 00:00'00" or without hourly information.

   We were told that this corresponded to gmail verification campaigns and / or anti-spam tools and / or clicks made automatically by robots.

   We can hear it and we know that other email routers have similar problems, but then the statistics are unusable at the mailjet BO level and it has been many months since we reported it.

   Were you able to advance on the subject, to trace and exclude automatic clicks? Do we have anything new?

   Nous avons régulièrement des campagnes pour lesquels le taux de clics dépasse les 100%, généralement associées à un nombre d'import de clics à 00:00'00" ou sans information horaire.

   Il nous a été indiqué que cela correspondait à des campagnes de vérifications gmail et/ou à des outils anti-spam et/ou à des clics faits automatiquement par des robots.

   Nous pouvons l'entendre et nous savons que les autres routeurs d'emails rencontrent des problèmes similaires, mais les statistiques sont alors inexploitables au niveau du BO mailjet et cela fait de nombreux mois que nous l'avons signalé.

   Avez-vous pu avancer sur le sujet, pour tracer… more

   8 votes

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8. Remove bot and security opens and clicks

   Any clicks and open events are registered in statistics, even if they were performed by bots or security systems. Currently you don't offer an option to differentiate those clicks/opens. So basically, the campaign metrics are nearly worthless without this knowledge, as we truly do not know who really opened and clicked. We have been doing follow ups the clicks and getting people telling us that they never opened and clicked on the email. Very frustrating. I highly recommend you fix this or I will need to move to another provider who does.

   7 votes

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9. Ability to separate Transactional and Campaign statistics on the Stats page

   When looking at the global Stats page, I would like to be able to separate statistics between marketing campaign emails and transaction emails.

   7 votes

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10. Sort campaigns by categories(values)

    It would be a great advantage to be able to sort your campaigns by all values such as opens, clicks and emails, so that the campaign with the most clicks appears at the top and the one with the second highest etc.

    Best regards

    Marc

    6 votes

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11. ab test transactional mails

    AB testing transactional emails
    It would be important to be able to AB test not just campaigns, but transactional emails as well. This would also require detailed open and click rate statistics for each transactional email type.

    5 votes

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12. Search for sent mails by email address

    Add search by email address.

    5 votes

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13. Improve statistics display

    Currently there is a delay between when you select a date range and click the load button for statistics and the actual display.
    It could be good to have like a buffering image or something while we wait for the statistics to actually be displayed.

    5 votes

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14. a system to filter out automated click events

    Had a problem with statistics with multiple cases of 10+ individuals from the same company clicking on all of the links. In some cases 10+ links, which is obviously not accurate analytics, and i have no idea who is actually reacting to campaigns.

    It was explained in writing by support as
    "I spoke to someone about this and apparently some security software will automatically open the links in a message to check for viruses. It seems like this is what's causing those click events. I hadn't run into that before so it doesn't seem to be common. This shouldn't cause any problem other than making your statistics look odd for those recipients. These automated click events are fairly rare which is why we don't currently have a system to filter them out. I would recommend that you submit feedback regarding that to our feedback.mailjet.com page so that our product team will consider implementing that in the future."

    Had a problem with statistics with multiple cases of 10+ individuals from the same company clicking on all of the links. In some cases 10+ links, which is obviously not accurate analytics, and i have no idea who is actually reacting to campaigns.

    It was explained in writing by support as
    "I spoke to someone about this and apparently some security software will automatically open the links in a message to check for viruses. It seems like this is what's causing those click events. I hadn't run into that before so it doesn't seem to be common. This shouldn't cause… more

    4 votes

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15. Filter by template in stats

    It would be great if we could segment/filter the stats page by template name so that we can see how specific email templates are performing. The aggregate report is nice to have but doesn't tell us much information about each template

    4 votes

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16. Add option for anonymized statistics (open rate / click rate)

    There is still no option to use anonymized statistics (open rate and click rate). Right now, the only option that Mailjet offers is personalized statistics. But according to GDPR, every recipient has to explicitly agree that his/her personal data is used for statistics (there even has to be an option when signing up for the newsletter so that people can sign up without their personal data being used for statistics – meaning that if one person does not agree to that, you can not use any personalized data at all in your statistics). Please add an option for anonymized instead of personalized statistics because otherwise a lot of companies and public institutions are forced to deactivate the statistic completely.

    There is still no option to use anonymized statistics (open rate and click rate). Right now, the only option that Mailjet offers is personalized statistics. But according to GDPR, every recipient has to explicitly agree that his/her personal data is used for statistics (there even has to be an option when signing up for the newsletter so that people can sign up without their personal data being used for statistics – meaning that if one person does not agree to that, you can not use any personalized data at all in your statistics). Please add an option for anonymized instead… more

    4 votes

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17. Download extra fields

    Hi,
    Mailjet allows you to upload extra fields in records, but does not allow you to download this information. We need other fields such as donor number to be able to more easily identify the record on our database for updating. Please add an option to allow this.

    3 votes

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18. Distinction between Marketing/Transactional Campaigns in Statistics

    Hello MailJet,

    As noted in my previous inquiries, our company has been using your service with useful results. The fact that we can send out marketing templates & automated transactional templates with one and the same system proves to be efficient and effective.

    For the first time in our company’s history, we are trying to make sense of our marketing numbers and I’d like to mention couple of potential points of improvement for your service.

    As mentioned earlier, we are running into some difficulties trying to extract the correct data. This is currently being worked on in other ticket(s) sent in by me. Although I must mention, that this issue is related to my previous questions in more ways than one. Perhaps it’s advisable to compare this issue with my previously submitted inquiries. The other issues I’m running into will be detailed below and in a next ticket.

    MailJet has created a ‘Statistics’ environment to quickly view campaign-data within a given start & end-date. In our case, it would be favorable to be able to specify not only between which dates we want to see our best and worst performing days, but also which section (Marketing/Transactional) of our campaigns will show up in the statistics.

    Currently, there is no option to differentiate between our ‘Marketing-campaigns’ and our ‘Transactional-campaigns’. In other words, all our marketing-data is thrown onto one giant heap, and the use of having a ‘Statistics’ page for easy data analysis per section is lost in its entirety.

    For us - and perhaps for other MailJet customers - it's crucial to understand which data belongs to our 'Marketing-campaigns', as we put a lot of time and effort into fine-tuning these to our customers desires.

    Thanks in advance for your time and effort.

    Kind regards,

    Jordy

    IBZmode Design team

    Hello MailJet,

    As noted in my previous inquiries, our company has been using your service with useful results. The fact that we can send out marketing templates & automated transactional templates with one and the same system proves to be efficient and effective.

    For the first time in our company’s history, we are trying to make sense of our marketing numbers and I’d like to mention couple of potential points of improvement for your service.

    As mentioned earlier, we are running into some difficulties trying to extract the correct data. This is currently being worked on in other ticket(s) sent… more

    3 votes

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19. Date-range-filter for campaign-stats

    Hi, it would be very helpful to be able to filter statistics for each campaign (https://app.mailjet.com/stats/campaigns/..) by date-ranges (today, yesterday, week, month, custom-range). Would make things a lot easier for me. Thanks for consideration

    3 votes

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20. Stats and charts for contact lists

    I'd really like to have some basic stats about my contacts/audience/lists. Maybe I'm missing it, but I don't see any chart that shows, for instance, how many new subscribers I'm getting each day.

    One of my big goals is growing my list, but it makes it difficult to track when there aren't any nice charts like Mailchimp provides!

    3 votes

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