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  1. Your email campaign engagement rates are calculated wrongly.

    E.g. if I send to 1000 people, 900 was delivered successfully, 200 opened, 20 clicked, 5 unsubscribed

    Current calculation method returns:

    90% delivery rate (900/1000 - total received/total sent)
    22.2% open rate (200/900 - total opened/total received)
    10% clicked rate (20/200 - total clicked/total opened)
    0.56% unsubscribed (5/900 - total unsubscribed/total received)

    All numbers should be divided by [number of people SENT] instead. The example above should return:

    90% delivery rate (900/1000 - correct)
    20% open rate (200/1000 - total opened/total sent)
    2% clicked rate (20/1000 - total clicked/total sent)
    0.50% unsubscribed…

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →
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  2. Hello, we use the subscription widget to build our contact lists and some formularies have a language choice. Unfortunately, once subscribed, users cannot change their language choice because the address is already registered. Can you provide for this possibility?
    Thanks in advance

    2 votes

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  3. Hi,
    Mailjet allows you to upload extra fields in records, but does not allow you to download this information. We need other fields such as donor number to be able to more easily identify the record on our database for updating. Please add an option to allow this.

    3 votes

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    0 comments  ·  Analytics  ·  Admin →
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  4. As suggested by Svilen in #2142368 I'd like to suggest an improvement for your product team: As a customer administrator, I would like to gain more insights to the send eMails (campaign and transactional eMails via API and SMTP), so that I can better investigate in case of wrongly send messages. One thing I would like to see is the send messages over time per FROM address.

    Currently I could only use API to get data and analysis by my own. Assuming that I'm not the only customer with the statistic demand, it would wasted time if every customer would…

    3 votes

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    0 comments  ·  Analytics  ·  Admin →
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  5. Need ability to SORT columns on reporting pages like Contact Lists, Campaign's, etc. Sort by dates, names, etc.

    2 votes

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    0 comments  ·  UX  ·  Admin →
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  6. Hi,

    Gmail doesn't support webfonts. For our templates it renders a combination of Times and Arial/Helvetic (for links), making it look messy.

    Enabling configuring a fallback font would make template look better in Gmail.

    Best,
    Satya

    22 votes

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  7. On subaccount Level there should be the possibility to a set recipient domain to a blacklist with the consequence that every triggered email to the recipient domain will be blocked, similar when trying to tiggere emails to gmail.de which will got immediately blocked.

    1 vote

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  8. I'd like yo suggest as a new functionality the ability to resend a campaign only to the recipients that did not open it before. I have seen this as an option on other email platforms and find it a very useful option to have.

    4 votes

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    1 comment  ·  Campaigns  ·  Admin →
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  9. Currently, i can see the delivery report of my campaign on the web portal but i also want a feature that allows me to enable receiving the campaign report via email.

    This feature can be generic for all campaigns or activated per campaign

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →
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  10. Il faut absolument rajouter la personnalisation d'une fallback font pour pouvoir utiliser une font qui se rapproche de notre webfont. Là, automatiquement ça se met en Times New Roman.

    2 votes

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    1 comment  ·  Email Editor  ·  Admin →
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  11. Nous avons pu constater que certains utilisateurs n'étaient pas comptabilisé dans les ouvreurs d'une campagne, mais pouvaient quand même être remontés parmi les cliqueurs effectifs. Le flag "ouvreur" n'est pas forcément levé, mais pour autant on devrait pouvoir considérer qu'un "cliqueur" a forcément ouvert l'email.

    Nous souhaitons disposer des filtres cumulant les deux informations "ouvert" et "cliqué". Par exemple :
    - "A ouvert un email ou a cliqué dans un email depuis"
    - "A ouvert une campagne ou a cliqué dans une campagne depuis"
    - "A ouvert un email ou a cliqué dans un email de la campagne"

    We were…

    2 votes

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  12. Make it possible to see the exact date and time when someone unsubscribed from a contact list.
    In our case, we would need that for sorting the list of all unsubscribed contacts to transfer those to our ERP.

    2 votes

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  13. Hello, just a short note about the onboarding workflow. When selecting python, the snippet is not populated with the API keys. It also uses the old python2 syntax for 'print'.

    1 vote

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  14. Nous avons 190 utilisateurs dans la liste de nos accès partagés, c'est beaucoup. Extraire l'ensemble des utilisateurs (pour faire une revue d'accès) n'est pas prévu.
    Nous souhaitons avoir un bouton "Télécharger" pour pouvoir récupérer facilement l'ensemble des accès partagés existants sur notre compte. (Si possible avec la liste des sous-comptes concernés)

    Extraction of shared accesses:
    We have 190 users in our shared access list, which is a lot. Extracting all users (to perform an access review) is not planned.
    We would like to have a "Download" button so that we can easily retrieve all the existing shared accesses on our…

    2 votes

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  15. Apply actions to segments. I.E. Once contacts are added to segments move to x list.

    1 vote

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  16. 1 vote

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    0 comments  ·  Analytics  ·  Admin →
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  17. Possibility to resize the images directly with the pointer on the visual editor OR with the height and width html atributes

    2 votes

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  18. For those of us that utilize sub-accounts, we need a Stats Reporting UI at the Enterprise Level that allows for a layer of sub-account reporting included within the metrics. If I need a monthly report of sends, I can get that information (although hidden) in the Billing Section (of all places) of Account Setting from the Master (Enterprise) Level. But if I wanted to see my deliverability, open rate, CTR, bounce rates or any other KPI at the Enterprise Level, I have to pull data from EACH sub-account into a spreadsheet and then tally the data to get my measures.…

    5 votes

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    0 comments  ·  Campaigns  ·  Admin →
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  19. Embedding an email subscription form to a customer website is done by using an iframe. I was told by customer support that this is currently the only option. A downside of this method is that the subscription form sets a number of cookies, including marketing cookies used for tracking users across multiple websites in order to present advertising. According to current privacy principles, a website visitor needs to be given an option to decline cookies that are not essential for the basic function of the website. The problem is that the embedded subscription form does not work if the visitor…

    3 votes

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  20. Cela me semble parfait mais y a t il une aide directe en cas de problème soit chat réel, soit visio....

    3 votes

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    1 comment  ·  Support  ·  Admin →
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