781 results found

1. Option for campaign stats/report sent via email

   Currently, i can see the delivery report of my campaign on the web portal but i also want a feature that allows me to enable receiving the campaign report via email.

   This feature can be generic for all campaigns or activated per campaign

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2. Fallback Font

   Il faut absolument rajouter la personnalisation d'une fallback font pour pouvoir utiliser une font qui se rapproche de notre webfont. Là, automatiquement ça se met en Times New Roman.

   2 votes

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   1 comment  ·  Email Editor  ·  Delete…  ·  Admin →
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3. Segmentation "ouvreur" à améliorer

   Nous avons pu constater que certains utilisateurs n'étaient pas comptabilisé dans les ouvreurs d'une campagne, mais pouvaient quand même être remontés parmi les cliqueurs effectifs. Le flag "ouvreur" n'est pas forcément levé, mais pour autant on devrait pouvoir considérer qu'un "cliqueur" a forcément ouvert l'email.

   Nous souhaitons disposer des filtres cumulant les deux informations "ouvert" et "cliqué". Par exemple :
   - "A ouvert un email ou a cliqué dans un email depuis"
   - "A ouvert une campagne ou a cliqué dans une campagne depuis"
   - "A ouvert un email ou a cliqué dans un email de la campagne"

   We were able to observe that some users were not counted among the openers of a campaign, but could still be counted among the effective clickers. The "opener" flag is not necessarily raised, but we should still be able to consider that a "clicker" has necessarily opened the email.

   We want to have filters combining the two pieces of information "opened" and "clicked". For example :

   "Opened an email or clicked on an email since"
   "Opened a campaign or clicked in a campaign since"
   "Opened an email or clicked on a campaign email"

   Nous avons pu constater que certains utilisateurs n'étaient pas comptabilisé dans les ouvreurs d'une campagne, mais pouvaient quand même être remontés parmi les cliqueurs effectifs. Le flag "ouvreur" n'est pas forcément levé, mais pour autant on devrait pouvoir considérer qu'un "cliqueur" a forcément ouvert l'email.

   Nous souhaitons disposer des filtres cumulant les deux informations "ouvert" et "cliqué". Par exemple :
   - "A ouvert un email ou a cliqué dans un email depuis"
   - "A ouvert une campagne ou a cliqué dans une campagne depuis"
   - "A ouvert un email ou a cliqué dans un email de la campagne"

   We were… more

   2 votes

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4. See date and time when someone unsubscribed

   Make it possible to see the exact date and time when someone unsubscribed from a contact list.
   In our case, we would need that for sorting the list of all unsubscribed contacts to transfer those to our ERP.

   2 votes

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5. Onboarding, python code snippet

   Hello, just a short note about the onboarding workflow. When selecting python, the snippet is not populated with the API keys. It also uses the old python2 syntax for 'print'.

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6. Allow Segments to have Actions

   Apply actions to segments. I.E. Once contacts are added to segments move to x list.

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7. Tracking Pixel for Landing Site

   tracking pixel

   1 vote

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8. Resize image with the mouse

   Possibility to resize the images directly with the pointer on the visual editor OR with the height and width html atributes

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   2 votes

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   0 comments  ·  Email Editor  ·  Delete…  ·  Admin →
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9. Email Stats @ Enterprise Level

   For those of us that utilize sub-accounts, we need a Stats Reporting UI at the Enterprise Level that allows for a layer of sub-account reporting included within the metrics. If I need a monthly report of sends, I can get that information (although hidden) in the Billing Section (of all places) of Account Setting from the Master (Enterprise) Level. But if I wanted to see my deliverability, open rate, CTR, bounce rates or any other KPI at the Enterprise Level, I have to pull data from EACH sub-account into a spreadsheet and then tally the data to get my measures. OR I have to work with my IT Team to create API calls for reporting, pull back into our system and then create reports internally.

   Create a Stats Reporting UI at the Enterprise Level for email sending KPI's.

   For those of us that utilize sub-accounts, we need a Stats Reporting UI at the Enterprise Level that allows for a layer of sub-account reporting included within the metrics. If I need a monthly report of sends, I can get that information (although hidden) in the Billing Section (of all places) of Account Setting from the Master (Enterprise) Level. But if I wanted to see my deliverability, open rate, CTR, bounce rates or any other KPI at the Enterprise Level, I have to pull data from EACH sub-account into a spreadsheet and then tally the data to get my measures.… more

   5 votes

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10. Email subscription form and subscriber privacy

    Embedding an email subscription form to a customer website is done by using an iframe. I was told by customer support that this is currently the only option. A downside of this method is that the subscription form sets a number of cookies, including marketing cookies used for tracking users across multiple websites in order to present advertising. According to current privacy principles, a website visitor needs to be given an option to decline cookies that are not essential for the basic function of the website. The problem is that the embedded subscription form does not work if the visitor has declined marketing cookies. Would it make sense for Mailjet to develop an alternative way of using the subscription form? For example, hosting the form on Mailjet server in a way that only a link to it would be required on the customer website. This way, no additional cookies would be set through the customer website.

    Embedding an email subscription form to a customer website is done by using an iframe. I was told by customer support that this is currently the only option. A downside of this method is that the subscription form sets a number of cookies, including marketing cookies used for tracking users across multiple websites in order to present advertising. According to current privacy principles, a website visitor needs to be given an option to decline cookies that are not essential for the basic function of the website. The problem is that the embedded subscription form does not work if the visitor… more

    3 votes

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    0 comments  ·  Email Editor  ·  Delete…  ·  Admin →
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11. demande assistance

    Cela me semble parfait mais y a t il une aide directe en cas de problème soit chat réel, soit visio....

    3 votes

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12. Rename campaign

    How come I can't re-name a campaign after sending? Seems strange.

    2 votes

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    1 comment  ·  Campaigns  ·  Delete…  ·  Admin →
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13. Plus de filtres et conditions aux segments - More filters and conditions to segments

    Les conditions et filtres de l'option de segmentation des listes de contacts sont très incomplètes. Il faudrait rajouter des fonctions pour segmenter les listes selon d'autres listes ou selon d'autres campagnes. On peut "ne pas envoyer la campagne B aux gens ayant ouvert la campagne A" mais par contre impossible de "ne pas envoyer la campagne B aux gens ayant recu la campagne A" ce qui est ridicule. L'absence de cette option est si aberrante que j'en viens à me demander si ce n'est pas fait exprès de la part de mailjet pour nous forcer à atteindre plus rapidement notre limite d'envoi de mails. Rajoutez des filtres et conditions aux segmentations. Merci.

    The conditions and filters of the contact list segmentation option are very incomplete. It would be necessary to add functions to segment the lists according to other lists or according to other campaigns. You can "not send campaign B to people who have opened campaign A" but on the other hand impossible to "not send campaign B to people who have received campaign A", which is ridiculous. The absence of this option is so aberrant that I come to wonder if it is not done on the part of mailjet to force us to reach our limit of sending mails more quickly. Add filters and conditions to segmentations. Thank you.

    Les conditions et filtres de l'option de segmentation des listes de contacts sont très incomplètes. Il faudrait rajouter des fonctions pour segmenter les listes selon d'autres listes ou selon d'autres campagnes. On peut "ne pas envoyer la campagne B aux gens ayant ouvert la campagne A" mais par contre impossible de "ne pas envoyer la campagne B aux gens ayant recu la campagne A" ce qui est ridicule. L'absence de cette option est si aberrante que j'en viens à me demander si ce n'est pas fait exprès de la part de mailjet pour nous forcer à atteindre plus rapidement notre… more

    2 votes

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14. Schedule Send Based on Recipient Timezone

    Provide the ability to schedule a campaign to be delivered based on the recipients timezone.

    1 vote

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15. Compte bloqué pour non paiement, alors qu'il est tout nouveau valide jusqu'en 2023

    Nous venons de payer 1000 euros pour ouvrir un compte (déjà client pour 10 comptes), mailjet suspend notre compte, alors qu'il est réglé pour 1 an jusqu'en 2023 ! Mailjet bloque nos emails pourtant valides (SKF etc.), et maintenant notre compte. Cela devient très lourd.

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    2 votes

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16. gagner de la place pour éviter de prendre l'ascenseur

    Votre site est bien fait, le seul petit défaut qui doit être facilement rectifiable est cet espace immense en haut qui oblige sans arrêt à prendre l'ascenseur : on économiserait aisément plusieurs centimètres au dessus du mot 'Tableau de bord' qui peut même être supprimé
    Tout comme peuvent être supprimés les titres : Mes campagnes, etc. puisque le lien est inscrit en petit au-dessus et ne prend pas trop de place (lui)

    Your site is well done, the only small defect which must be easily rectified is this immense space at the top which obliges without stop to take the elevator: one would easily save several centimeters above the word 'Dashboard' which can even be removed
    Just as the tabs: My campaigns, etc. can be deleted since the link is written in small above and does not take too much space (it)

    Votre site est bien fait, le seul petit défaut qui doit être facilement rectifiable est cet espace immense en haut qui oblige sans arrêt à prendre l'ascenseur : on économiserait aisément plusieurs centimètres au dessus du mot 'Tableau de bord' qui peut même être supprimé
    Tout comme peuvent être supprimés les titres : Mes campagnes, etc. puisque le lien est inscrit en petit au-dessus et ne prend pas trop de place (lui)

    Your site is well done, the only small defect which must be easily rectified is this immense space at the top which obliges without stop to take the… more

    1 vote

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    0 comments  ·  UX  ·  Delete…  ·  Admin →
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17. Greek characters

    Hello,
    It has been a problem last few months: Please look at my attachment. At the main contact list screen everything seems to be ok, but when I try to select a list the programme does not recognize the Greek characters
    Thank you and best regards

    Hello,

    Thank you for contacting us.
    We support most charset encodings. However, using UTF-8 in your emails is recommended for better compatibility.
    Best,
    Bobbie / Mailjet by Sinch

    Dear all,
    Please see my previous email and my attachment
    I think it is clearly an issue of the platform, that appeared suddenly, without any action from my part.

    Hello,
    This is a problem coming from the interface. Unfortunately, it is not a bug, we just do not have the Greek language as an option in the account settings:
    https://app.mailjet.com/account/settings

    We still do not support the language.
    However, I suggest you go to https://app.mailjet.com/dashboard, click on the question mark in the toolbar at the top of the screen, and then choose "Give us feedback".
    You can then send your suggestion directly to our product team for review.

    Best,
    Bobbie / Mailjet by Sinch

    Hello,
    It has been a problem last few months: Please look at my attachment. At the main contact list screen everything seems to be ok, but when I try to select a list the programme does not recognize the Greek characters
    Thank you and best regards

    Hello,

    Thank you for contacting us.
    We support most charset encodings. However, using UTF-8 in your emails is recommended for better compatibility.
    Best,
    Bobbie / Mailjet by Sinch

    Dear all,
    Please see my previous email and my attachment
    I think it is clearly an issue of the platform, that appeared suddenly, without any action… more

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    1 vote

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18. Ajouter des mediaqueries

    Il faudrait avoir la possibilité d'ajouter des class personnalisée dans le <style> du head.
    Comme vous le savez sans doute, gmail ne garde qu'une balise <style> par e-mail (la première contentant des mediaqueries.
    De ce fait, il est impossible d'ajouter du code HTML personnalisé dans un template préfait.

    Adding mediaqueries
    We should have the ability to add custom classes in the <style> of the head.
    As you probably know, gmail only keeps one <style> tag per email (the first one containing mediaqueries.
    Because of this, it is impossible to add custom HTML code in a pre-made template.

    1 vote

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    0 comments  ·  Email Editor  ·  Delete…  ·  Admin →
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19. Je suis piégée ...

    Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly to cancel my subscription or should I object to your direct debits?

    Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly… more

    3 votes

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20. Prise en charge messages d'absence du bureau (oof)

    Bonjour,
    Nous utilisons le service Mailjet via un connecteur d'envoi smtp vers l'extérieur de l'organisation dans Exchange (2016).
    Les notifications d'absence de bureau - Office hors Office (OOF)- ne parviennent pas aux destinataires externes. Elles apparaissent dans la file d'attente du connecteur mais n'apparaissent pas dans les stats mailjet.
    Il serait extrêmement important de permettre l'envoi de ces notifications via mailjet.
    Cordialement,
    Nicolas Levasseur

    Hello,
    We are using the Mailjet service via a smtp send connector to outside the organization in Exchange (2016).
    Out of office notifications - Office Out of Office (OOF) - do not reach the external recipients. They appear in the connector queue but do not appear in mailjet stats.
    It would be extremely important to allow these notifications to be sent via mailjet.
    Sincerely,
    Nicolas Levasseur

    Bonjour,
    Nous utilisons le service Mailjet via un connecteur d'envoi smtp vers l'extérieur de l'organisation dans Exchange (2016).
    Les notifications d'absence de bureau - Office hors Office (OOF)- ne parviennent pas aux destinataires externes. Elles apparaissent dans la file d'attente du connecteur mais n'apparaissent pas dans les stats mailjet.
    Il serait extrêmement important de permettre l'envoi de ces notifications via mailjet.
    Cordialement,
    Nicolas Levasseur

    Hello,
    We are using the Mailjet service via a smtp send connector to outside the organization in Exchange (2016).
    Out of office notifications - Office Out of Office (OOF) - do not reach the external recipients.… more

    1 vote

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    0 comments  ·  Deliverability  ·  Delete…  ·  Admin →
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