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  1. As suggested by Svilen in #2142368 I'd like to suggest an improvement for your product team: As a customer administrator, I would like to gain more insights to the send eMails (campaign and transactional eMails via API and SMTP), so that I can better investigate in case of wrongly send messages. One thing I would like to see is the send messages over time per FROM address.

    Currently I could only use API to get data and analysis by my own. Assuming that I'm not the only customer with the statistic demand, it would wasted time if every customer would…

    3 votes

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    0 comments  ·  Analytics  ·  Admin →
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  2. Bonjour, je trouverai important de rajouter dans les scenarios automatisés la possibilité de faire sortir un contact d'un parcours si une de ses propriétés vient à changer. Merci !

    Hello, I find it important to add in the automated scenarios the possibility of removing a contact from a path if one of its properties changes. Thank you!

    1 vote

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    0 comments  ·  Automation  ·  Admin →
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  3. When enabling UTF8 support between the client app and mailjet SMTP API, the client library generally encodes SMTP headers like the Subject using UTF8 rather than quoted-printable + US-ASCII. So when using any UTF8-ready SMTP client library (in our case the SmtpClient from .NET 6), a Subject like "Caractères accentués" will be sent to mailjet as "Subject: Caractères accentués" when UTF8 is enabled (SmtpDeliveryFormat.International in .NET), and "Subject: =?UTF-8?Q?=Caract=C3=A8res_accentu=C3=A9s?=" when it is not (SmtpDeliveryFormat.SevenBit in .NET).

    This is correct behavior from the client library, but there is an issue with mailjet when the recipient MTA does not support SMTPUTF8 itself:…

    1 vote

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    0 comments  ·  Email API  ·  Admin →
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  4. Wie kann ich den Account löschen?
    Ich würde gerne den Account sofort löschen.
    Danke

    How can I delete the account?
    I would like to delete the account immediately.
    Thanks

    2 votes

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    0 comments  ·  Support  ·  Admin →
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  5. Wir möchten in unseren Geburtstagsmailings einen Gutschein einfügen. Dieser soll ein Gültigkeitsdatum haben, so in der Art wie:
    Dieser Gutschein ist gültig bis: [Versanddatum der E-Mail + 3 Monate]
    Diese Funktion würde ich mir wünschen.

    We would like to include a voucher in our birthday mailings. This should have an expiration date, something like this:
    This voucher is valid until: [sent date of the email + 3 months]
    I would like this function.

    1 vote

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  6. Ability to determine a limit of emails to be send per sub-accounts per calendar year or month or week. i.e An account has a 1M yearly volume but can assign a limit of 100k for sub-account A, 200k for sub-account B, etc...Basically breaking down the allowance per sub-account.

    10 votes

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  7. The mailjet system limit the send on all our subaccounts at the same time recently.
    It seems a bug on mailjet systems, because the support team says there was no reason about the limitation.

    Aside the bug, it will be very very helpful if mailjet could sent a email notification to the client if there is any problem on any subaccount or api_key.

    1 vote

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    0 comments  ·  Support  ·  Admin →
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  8. bonjour,

    Je suis toujours bloquée et ne peux plus faire de mailing
    Merci de m'aider !!!

    __
    sending problem
    Hello,

    I'm still stuck and can't do mailing anymore
    Thank you for helping me !!!

    2 votes

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  9. i am wanting to cancel my subscription but cannot find the cancel button as documented in the help folder. please can you assist.

    2 votes

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  10. Il faut absolument rajouter la personnalisation d'une fallback font pour pouvoir utiliser une font qui se rapproche de notre webfont. Là, automatiquement ça se met en Times New Roman.

    2 votes

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    1 comment  ·  Email Editor  ·  Admin →
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  11. Lorsque je suis sur un template et que j'ajoute une condition d'affichage, j'aimerais pouvoir avoir la liste des propriétés en menu déroulant et ne pas devoir l'écrire manuellement.
    Comme c'est le cas lorsque j'insère une variable.

    Properties drop-down list for display condition
    When I'm on a template and I add a display condition, I would like to be able to have the list of properties in a drop-down menu and not have to write it manually.
    As is the case when I insert a variable.

    1 vote

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  12. Dans les modèles marketing et dans les conditions d'affichage, pouvoir mettre une valeur vide dans la condition
    Seulement si "x" opérateur ""

    Possibility to have an empty value in the display condition
    In marketing templates and display conditions, being able to put an empty value in the condition
    Only if "x" operator ""
    Example: If my x field is empty then I display a different block
    Exemple : Si mon champ x est vide alors j'affiche un bloc différent

    1 vote

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  13. Bonjour, A chaque fois qu'on essaye de programmer une campagne un jour J, elle s'enregistre systématiquement pour un envoie à J+1. C'est extrêmement pénible, il faut alors la déprogrammer pour la reprogrammer le bon jour. C'est systématique et c'est une vrai perte de temps. Il faudrait régler le problème. Bonne journée.

    Hello, Each time we try to schedule a campaign on D-day, it systematically registers for sending on D+1. It's extremely painful, so you have to deprogram it to reprogram it on the right day. It's systematic and it's a real waste of time. The problem should be solved. Good…

    1 vote

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  14. Bonjour, nous aurions grand besoins des modification à apporter aux plugin Prestashop pour qu'il soit compatible avec les versions supérieures ) 1.7.5.
    Merci

    Hello, we would have great need of modifications to be made to the Prestashop plugin so that it is compatible with the higher versions) 1.7.5.
    Thank you

    1 vote

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  15. I really need to be able to see how many (and which) of my mailing lists is an email address subscribed to. To do it, I need to click on each subscriber one by one. I prefer to have this list on a comprehensive level, i.e. on all the whole list of subscribers and in one (1) view. Not by clicking on one by one the subscribers. I really wish to see this filtering feature.

    1 vote

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  16. depuis quelques mois, de nombreuses personnes nous indiquent recevoir les messages en provenance de Mailjet dans les courriers indesirables.
    Avez-vous d'autres retours sur ce sujet?
    Nous perdons largement en efficacité pour notre communication.
    merci de votre aide.
    cordialement
    Franck le blevec
    franck.leblevec@lefregateprovence.com

    1 vote

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  17. When you share the URL of a campaign on social media it just pulls in the first image of the email.

    It would be extremely useful if you could add a social share image within the email editor so that we can customise how the link looks when shared on social media.

    I presume using the OG:IMAGE tag in the html header.

    Thanks!

    1 vote

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  18. Embedding an email subscription form to a customer website is done by using an iframe. I was told by customer support that this is currently the only option. A downside of this method is that the subscription form sets a number of cookies, including marketing cookies used for tracking users across multiple websites in order to present advertising. According to current privacy principles, a website visitor needs to be given an option to decline cookies that are not essential for the basic function of the website. The problem is that the embedded subscription form does not work if the visitor…

    3 votes

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  19. How come I can't re-name a campaign after sending? Seems strange.

    2 votes

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    1 comment  ·  Campaigns  ·  Admin →
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  20. For automations, it would greatly improve workflows if: we could determine which actions from the contact targeted makes them leave the workflow. For example: once the contact clicks on a link or even opens the mail, they leave the workflow.

    Another idea, the workflow should have "If" actions. For example: if the contact opened the mail but hasn't clicked on any link, send mail n°2.

    7 votes

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    0 comments  ·  Automation  ·  Admin →
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