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  1. Bonjour, nous rencontrons depuis le mois de janvier 2022 un souci au niveau du tracking des top 10 des liens cliqués, on avait signalé un bug dans un ticket mais on nous demande de faire un contournement de l'API (cf. Capture d'écran en PJ), alors qu'on a payé pour un produit pour qu'il soit complet et qui est censé fonctionner correctement sans aucune intervention technique de notre côté. Ce module est assez crucial pour notre activité, afin de suivre et mesurer la performance de nos campagnes.

    Hello, since January 2022 we have been encountering a problem with the tracking of…

    1 vote

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  2. Dans le cas où le destinataire a en place un logiciel du type MailInBlack, comment puis-je m'assurer de récupérer les emails de réponse MailInBlack afin de passer la validation ?

    A priori des concurrents tels que Sarbacane sont capables de récupérer ces emails et les retourner au sender. Cela nous met régulièrement en difficulté pour l'obtention des contrats.

    If the recipient has MailInBlack-type software in place, how can I be sure to retrieve the MailInBlack response emails in order to pass the validation?

    Handle MailInBlack answer
    If the recipient has MailInBlack-type software in place, how can I be sure to…

    3 votes

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  3. Hi mailjet team.

    we are using Zapier to transfer new newsletter subscribers to a CRM (monday).

    Unfortunately the API between mailjet an Zapier only can transfer the email-address, but not other fields / properties.
    As you can understand it would make very sense also to transfer fields like name, gender and so on. Especially to a CRM.

    I would love to hear that this is something that is in development and soon to be ready. We really would like to avoid to move from mailjet to another system.

    Thanks & regards,
    Ben

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  4. We a normal user posts a Ticket and and receive and answer from Mailjet support team, only the the admin user is notified of the answer by email! The normal user should be notified too!

    1 vote

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  5. Nous envoyons des eMails pour le compte de nos clients pour gérer leurs Rendez vous.
    L'adresse d'expédition est dans le format suivant : "NomduClient noreply@rdvcoiffure.fr"

    Nous voyons dans les Statistiques les envois par "noreply@rdvcoiffure.fr" mais pas "NomduClient".

    Serait-il possible de récupérer ou d'effectuer une recherche sur cette information (Visualisation, Export, API…) ??

    Merci par avance

    Pour info, cette possibilité est offerte par SMTP2GO

    We send eMails on behalf of our clients to manage their Appointments.
    The shipping address is in the following format: "NomduClient noreply@rdvcoiffure.fr"

    We see in the Statistics the sendings by "noreply@rdvcoiffure.fr"…

    3 votes

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  6. Allow for TSV (Tab delimited) file uploads. Currently with CSV only the usage of apostrophe and comma within string fields corrupts the import process. Putting quotes around every field with apostrophe and commas in them is not a good solution. You already export in TSV formatting for Excel so it should be easily implemented to allow for TSV uploading.

    1 vote

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  7. Bonjour, à la demande de Bozhidara Meleva je vous contactes aujourd'hui.

    Ma requêté était de pouvoir rassembler dans un liste plusieurs segments si possible.

    Voici le lien de ma liste :
    https://app.mailjet.com/contacts/lists/show/gpa

    Voici le lien de mes segments:
    https://app.mailjet.com/segmentation/edit/12251
    https://app.mailjet.com/segmentation/edit/12252
    https://app.mailjet.com/segmentation/edit/12253
    https://app.mailjet.com/segmentation/edit/12254
    https://app.mailjet.com/segmentation/edit/12255
    https://app.mailjet.com/segmentation/edit/12256

    et normalement ce segment est déjà ajouté à ma liste :
    https://app.mailjet.com/segmentation/edit/12257

    Merci par avance,
    Raynaud Jean-Baptiste
    0760319400

    1 vote

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  8. Need to be able to use segments against the entire contacts database at the account/sub-account level so that all contacts fitting the criteria can be emailed. Restriction of list size to 20MB and having to uplaod a list to be able to email to it when you have dynamic lists is very time consuming. Being able to access the mast contact list then applying segmentation to it does away with having to upload new lists.

    3 votes

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  9. For accounts with sub-accounts have a tab on the main account page to be able to see data/stats across all sub-accounts. Be able to see metrics (delivered, open/click rates, etc.) and be able to have a custom time/date range.

    1 vote

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  10. BUG REPORT

    I'm logged in my private account with access to our Master Account (Vodeno) and I have opened a ticket in Support center. Wrong user is displayed as the author of the ticket - the user with Owner rights to our Master Account is displayed. It should be me as it is requested on my behalf.

    1 vote

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  11. Bonjour, Vos statistiques sont très interessantes, mais j'ai juste un problème pour télécharger les stats de LISTES D'OUVERTURES au format csv.
    Cela ne télécharge rien du tout en fait....
    POuvez-vous m'expliquer pourquoi ? svp
    Merci bcp
    Rémy Le Liepvre
    SORELL sarl

    1 vote

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  12. Afin de faciliter une bonne intégration graphique du formulaire d'insciption, il serait préférable d'avoir la possibilité d'intégrer celui-ci dans une page en utilisant une simple balise <form>, bien plus simple et souple à utiliser qu'une iframe dont la mise en forme est très limitée.

    In order to facilitate good graphical integration of the registration form, it would be preferable to have the possibility of integrating it into a page using a simple <form> tag, much simpler and more flexible to use than an iframe whose formatting is very limited.

    1 vote

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  13. Hi,
    Mailjet allows you to upload extra fields in records, but does not allow you to download this information. We need other fields such as donor number to be able to more easily identify the record on our database for updating. Please add an option to allow this.

    3 votes

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  14. As suggested by Svilen in #2142368 I'd like to suggest an improvement for your product team: As a customer administrator, I would like to gain more insights to the send eMails (campaign and transactional eMails via API and SMTP), so that I can better investigate in case of wrongly send messages. One thing I would like to see is the send messages over time per FROM address.

    Currently I could only use API to get data and analysis by my own. Assuming that I'm not the only customer with the statistic demand, it would wasted time if every customer would…

    3 votes

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  15. Bonjour, je trouverai important de rajouter dans les scenarios automatisés la possibilité de faire sortir un contact d'un parcours si une de ses propriétés vient à changer. Merci !

    Hello, I find it important to add in the automated scenarios the possibility of removing a contact from a path if one of its properties changes. Thank you!

    1 vote

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    0 comments  ·  Automation  ·  Admin →
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  16. When enabling UTF8 support between the client app and mailjet SMTP API, the client library generally encodes SMTP headers like the Subject using UTF8 rather than quoted-printable + US-ASCII. So when using any UTF8-ready SMTP client library (in our case the SmtpClient from .NET 6), a Subject like "Caractères accentués" will be sent to mailjet as "Subject: Caractères accentués" when UTF8 is enabled (SmtpDeliveryFormat.International in .NET), and "Subject: =?UTF-8?Q?=Caract=C3=A8res_accentu=C3=A9s?=" when it is not (SmtpDeliveryFormat.SevenBit in .NET).

    This is correct behavior from the client library, but there is an issue with mailjet when the recipient MTA does not support SMTPUTF8 itself:…

    1 vote

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    0 comments  ·  Email API  ·  Admin →
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  17. Wie kann ich den Account löschen?
    Ich würde gerne den Account sofort löschen.
    Danke

    How can I delete the account?
    I would like to delete the account immediately.
    Thanks

    2 votes

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    0 comments  ·  Support  ·  Admin →
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  18. Wir möchten in unseren Geburtstagsmailings einen Gutschein einfügen. Dieser soll ein Gültigkeitsdatum haben, so in der Art wie:
    Dieser Gutschein ist gültig bis: [Versanddatum der E-Mail + 3 Monate]
    Diese Funktion würde ich mir wünschen.

    We would like to include a voucher in our birthday mailings. This should have an expiration date, something like this:
    This voucher is valid until: [sent date of the email + 3 months]
    I would like this function.

    1 vote

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  19. Ability to determine a limit of emails to be send per sub-accounts per calendar year or month or week. i.e An account has a 1M yearly volume but can assign a limit of 100k for sub-account A, 200k for sub-account B, etc...Basically breaking down the allowance per sub-account.

    10 votes

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  20. The mailjet system limit the send on all our subaccounts at the same time recently.
    It seems a bug on mailjet systems, because the support team says there was no reason about the limitation.

    Aside the bug, it will be very very helpful if mailjet could sent a email notification to the client if there is any problem on any subaccount or api_key.

    1 vote

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