797 results found

1. Automatically take users out of a workflow on property change, or check for properties before each mail send

   Hello,

   the workflow feature is missing an option that, in my opinion, is really important.

   We manage contact properties using the API, that updates certain properties as a consequence of the user behavior on our platform.

   To make a little example: we may have a property named "membershiplevel" that can have the values "basic" and "premium". When a user subscribes to our platform, we call your API to create the contact and to set the "membershiplevel" property to "basic". Then, after the user completes some steps on the platform, we call the API again to change the proprerty to "premium".

   Now, what we want to do is to make a workflow that encourages the users to take the necessary actions to increase their level from "basic" to "premium". So, we create a workflow that triggers on the property change of the user, when the value becomes "basic". The workflow has a couple of mails; let's say one of them is sent immediately, one after 3 days and one after 1 week.

   Our problem is: let's suppose that the user receives the first mail and immediately completes the required steps. At this point, we call your API to change the "membership_level" to "premium". This should, of course, take the user out of the workflow, and he should not receive the other two mails, since he already did what he had to do.

   In the same way, if the user is upgraded to "premium" after the second e-mail, he should not receive the third one.

   Are workflows the right way to do this? I supposed yes, because I expected to find either:
   - A way to remove the user from the workflow if the trigger condition is no more met (i.e. if the user is added when a property has a certain value, it should as well be removed if it has no more that value), or
   - A way to filter for specific conditions before sending every single mail of the workflow (this way, we could check the property before every mail send, and therefore skip the users whose property changed meanwhile).

   However, I can find no options to have this behavior, and in my opinion this is really a must-have.

   Thank you

   Hello,

   the workflow feature is missing an option that, in my opinion, is really important.

   We manage contact properties using the API, that updates certain properties as a consequence of the user behavior on our platform.

   To make a little example: we may have a property named "membershiplevel" that can have the values "basic" and "premium". When a user subscribes to our platform, we call your API to create the contact and to set the "membershiplevel" property to "basic". Then, after the user completes some steps on the platform, we call the API again to change the proprerty… more

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   0 comments  ·  Automation  ·  Delete…  ·  Admin →
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2. "View online" URL campaigns in API

   There is no endpoint or data to obtain the "view online" URL of campaigns using Mailjet API. Please implements this !

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   0 comments  ·  Email API  ·  Delete…  ·  Admin →
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3. Search for sent mails by email address

   Add search by email address.

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   1 comment  ·  Analytics  ·  Delete…  ·  Admin →
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4. Filter by template in stats

   It would be great if we could segment/filter the stats page by template name so that we can see how specific email templates are performing. The aggregate report is nice to have but doesn't tell us much information about each template

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   0 comments  ·  Analytics  ·  Delete…  ·  Admin →
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5. Editing a HTML template in drag and drop

   We have developed a newsletter template in modulable HTML but we can't use it. Do you plan to upgrade Mailjet to include this feature as proposed by Mailchimp?

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   0 comments  ·  Email Editor  ·  Delete…  ·  Admin →
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6. Apply the pre-blocking list by dedicated IP or on the shared pool to avoid global blocking.

   Currently, if a recipient sends a hardbounce, all Mailjet senders are blocked, including those with a dedicated IP. It would be interesting to block only those belonging to shared pools (to avoid a drop in the overall score) and let the dedicated IPs make a reputation for themselves.

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   0 comments  ·  Deliverability  ·  Delete…  ·  Admin →
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7. Improve statistics display

   Currently there is a delay between when you select a date range and click the load button for statistics and the actual display.
   It could be good to have like a buffering image or something while we wait for the statistics to actually be displayed.

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   3 comments  ·  Analytics  ·  Delete…  ·  Admin →
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8. Send one campaign in multiple hours

   I want the ability to restrict the number of emails sent over time to follow the performance of my campaign and adjust it if needed.

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   1 comment  ·  Campaigns  ·  Delete…  ·  Admin →
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9. Display what the dedicated IP in use
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   0 comments  ·  Deliverability  ·  Delete…  ·  Admin →
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10. smtp email authentication

    Many software cannot be used with mailjet SMTP because of the username.
    you provide a long key but without any @domain.com, some software refuse the username.

    suggestion :
    if the username is ABCDEFGH....
    Allow to enter ABCDEFGH@fakedomain.com as a username (and just ignore anything after the @)
    That would allow us to configure any smtp client.

    4 votes

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    1 comment  ·  Email API  ·  Delete…  ·  Admin →
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11. Exporting a template to multiple sub-accounts

    Currently, it's only possible to export an email template from a main account to one sub-account at a time, which can be time-consuming if we have many sub-accounts. It would be beneficial to add a feature that allows exporting a template from a main account to multiple sub-accounts simultaneously.

    •  

    4 votes

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    1 comment  ·  Account & User Management  ·  Delete…  ·  Admin →
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12. Improve customer service

    Allow clients to access Support. We created a ticket, received a response not related to the ticket and advice our query would be forwarded to App Support Team, then a few days later get another email from Mailjet asking us to follow up on the response whereas response said that App Support Team would get in touch with us. Seems one part of the business doesn't talk to another and no way to contact Mailjet to clarify this

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    0 comments  ·  Account & User Management  ·  Delete…  ·  Admin →
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13. Indices et exposants

    Ajouter la possibilité de mettre du texte en indice ou exposant

    ENGLISH
    Subscripts and superscripts
    Add the ability to subscript or superscript text

    4 votes

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    0 comments  ·  Email Editor  ·  Delete…  ·  Admin →
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14. Make a membernumber the unique identifikation in stead of mailadress

    Make a membernumber the unique identifikation in stead of mailadress so we can make sure that we don't send to old mailadresses of our members. Sometimes we have uploade more mailadresses on the same member, if the membernumber was the unique identifikation we could make sure it did not happen.

    4 votes

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    0 comments  ·  Contact Management & Segmentation  ·  Delete…  ·  Admin →
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15. Mouse pointer on the popup form button: it should be able to be a hand pointer.

    When we have a popup form, by default it is hidden and only a button is shown. When you click on that button, then the popup form is displayed.

    However, the mouse pointer always has the shape of an arrow when hovering the button.

    We believe that if the pointer would take the shape of a hand pointer when hovering over the button, more people would click on the button. Now it looks like the button is simply a caption.

    This would be as simple as adding the CSS "cursor:pointer;" in the HTML generated by Form Builder.

    Greetings.

    •  

    4 votes

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    0 comments  ·  Form Builder  ·  Delete…  ·  Admin →
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16. ajout d'un élément

    bonjour,

    Il serait bien d'ajouter une ligne pour directement indiquer l'adresse mail recherché, cela serait plus rapide pour accéder à l'information voulu.

    Merci et bonne journée.

    ENGLISH

    add an element
    hello,

    It would be nice to add a line to directly indicate the email address you are looking for, it would be faster to access the information you need.

    Thank you and have a nice day.

    4 votes

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    0 comments  ·  stats  ·  Delete…  ·  Admin →
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17. Manage with folders

    Manage and organize email/template/segmentation with folder (+ sub)
    ==< Advanced structure + readability

    More : permissions to access to folder (marketing or dev profil)

    Regards

    4 votes

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    0 comments  ·  UX  ·  Delete…  ·  Admin →
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18. Déclencheur Wordpress

    Bonjour,
    D'autres plugins wordpress utilisent des déclencheurs comme :
    -La publication d'un nouvel article
    -La publication d'un nouveau commentaire
    - etc...
    (exemple du plugin Mailpoet => Last post notification emails can be set up to automatically send immediately after you’ve published each blog post or on a daily, weekly, or monthly basis.)
    Est-ce que vous prévoyez cette fonction ?

    Ma réflexion vient du fait que je suis en train de construire un devoir de mémoire sur la première guerre mondiale sous forme d'un éphéméride qui va durer plus de 4 ans.
    Chaque jour un article post-daté dans Wordpress sera envoyé par mail à des centaines... voir des milliers d'internautes qui s'inscriront pour suivre cette évolution historique.
    Nous serons cette été, en août 2024, à 110 ans du début du conflit WW1 jusqu'au mois de novembre 2028...

    Je crée aussi des sites internet pour des professionnels qui ne maitrisent pas toujours l'emailing ! Ce système pourrait leur convenir également... Ils rédigeraient un article dédié dans leur wordpress et cet article se retrouverait le lendemain dans la boite mail de leurs clients....
    Je suis très satisfait de Mailjet et je n'ai aucune envie de partir vers d'autres fournisseurs, voilà le pourquoi de ma requête.
    Je pense sincèrement que cela serait un plus dans le monde des mails automatiques de Wordpress et une visibilité supplémentaire de Mailjet ;-)
    Amitié
    Paul

    ENGLISH

    Hello,
    Other wordpress plugins use triggers like :
    -The publication of a new article
    -The publication of a new comment

    etc...
    (example Mailpoet plugin => Last post notification emails can be set up to automatically send immediately after you've published each blog post or on a daily, weekly, or monthly basis).
    Are you planning this function?
    My thinking comes from the fact that I'm in the process of building a duty of remembrance on the First World War in the form of an ephemeris that will last more than 4 years.
    Every day, an article post-dated in Wordpress will be e-mailed to hundreds... or even thousands of Internet users who will sign up to follow this historical development.
    This summer, in August 2024, we'll be 110 years from the start of the WW1 conflict to November 2028...

    I also create websites for professionals who don't always master emailing! This system could work for them too... They'd write a dedicated article in their wordpress and this article would end up in their customers' mailboxes the next day....
    I'm very satisfied with Mailjet and I have no desire to move to other providers, that's why I'm asking.
    I sincerely believe that this would be a plus in the world of Wordpress automatic mails and an additional visibility for Mailjet ;-)
    Friendship
    Paul

    Translated with www.DeepL.com/Translator (free version)

    Bonjour,
    D'autres plugins wordpress utilisent des déclencheurs comme :
    -La publication d'un nouvel article
    -La publication d'un nouveau commentaire
    - etc...
    (exemple du plugin Mailpoet => Last post notification emails can be set up to automatically send immediately after you’ve published each blog post or on a daily, weekly, or monthly basis.)
    Est-ce que vous prévoyez cette fonction ?

    Ma réflexion vient du fait que je suis en train de construire un devoir de mémoire sur la première guerre mondiale sous forme d'un éphéméride qui va durer plus de 4 ans.
    Chaque jour un article post-daté dans Wordpress sera envoyé… more

    4 votes

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    0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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19. Improve sign-in on feedback system.

    It was very difficult to sign in to your feedback site. I had to use the "forgot password" to "reset" my password. But I never had a password for the site, and had not forgotten my password.

    Apparently, the feedback site is its own site requiring one to create an account separately from your Mailjet account. That was not clear anywhere. If the feedback site said "you must create an account separate from your Mailjet account to access this site" then that would not be ideal, but would have prevented hours and days of frustration.

    The "Give Feedback" link from my profile on Mailjet does not work. Ideally, I could just click that and be logged in at feedback.mailjet.com (or some other site) and give feedback without the extra hassle.

    It was very difficult to sign in to your feedback site. I had to use the "forgot password" to "reset" my password. But I never had a password for the site, and had not forgotten my password.

    Apparently, the feedback site is its own site requiring one to create an account separately from your Mailjet account. That was not clear anywhere. If the feedback site said "you must create an account separate from your Mailjet account to access this site" then that would not be ideal, but would have prevented hours and days of frustration.

    The "Give Feedback" link from… more

    4 votes

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    0 comments  ·  Support  ·  Delete…  ·  Admin →
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20. Stop the automatic centering of the iframed form

    Stop the automatic centering of the iframed form so that we can customize how we want the block to adjust with the rest of a webpage content

    4 votes

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    0 comments  ·  Form Builder  ·  Delete…  ·  Admin →
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