781 results found

1. Resend the campaign email to "non-openers"

   Resend the campaign email to "non-openers"

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   0 comments  ·  Contact Management & Segmentation  ·  Delete…  ·  Admin →
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2. Resend the campaign email to "non-openers"

   Hi, I would like to know how to resend the campaign email to "non-openers". I tried to create a contact segment but it does not allow me to select my original campaign. Many thanks, Charlotte

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3. Left Aligned Template (Simple Email)

   I would like to use a left aligned template so that format looks simple as we do in normal email. Currently all templates, even the letter template, appear center aligned.

   3 votes

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   1 comment  ·  Email Editor  ·  Delete…  ·  Admin →
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4. Ajouter une section sauvegardée dans l'html

   Il faudrait avoir la possibilité d'ajouter une section sauvegardée depuis un modèle HTML.
   Nous travaillons avec une agence qui intègre les e-mails de 0 et c'est dommage de ne pas pouvoir utiliser les section sauvegardée. On perds beaucoup de temps à la mise à jour

   Adding a saved section in the html
   It should be possible to add a saved section from an HTML template.
   We work with an agency that integrates 0 emails and it's a shame not to be able to use the saved section. We lose a lot of time to the update

   3 votes

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   1 comment  ·  Email Editor  ·  Delete…  ·  Admin →
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5. Pollution des faux clics

   ma liste de diffusion est principalement constituée d'adresses e-mails de professionnels dans de grandes sociétés, les serveurs de réception vérifient de plus en plus souvent les e-mails reçus avec un principe de clic automatique sur tous les liens URL que comporte le message reçu. Ce qui fait que dès la première minute de réception, j'ai plus de 20% des emails envoyés qui sont notés comme cliqués (information totalement parasite), et si je veux via votre tableau ne voir que les e-mails qui effectivement ont été ouverts, j'obtiens en fait une liste totalement inexploitable qui comporte les e-mails ouverts + les e-mails cliqués, puisque vous partez du principe que si l'e-mail a été cliqué, c'est qu'il a été ouvert, alors que ce n'est pas le cas. Comment obtenir une liste avec les SEULS e-mails ouverts, sans la pollution des faux clics?

   my mailing list is mainly made up of professional e-mail addresses in large companies, the receiving servers check the e-mails received more and more often with a principle of automatic clicking on all the URL links in the message received. This means that from the first minute of receipt, I have more than 20% of the emails sent which are noted as clicked (totally parasitic information), and if I want via your table to only see the emails which have actually been opened, I actually get a totally unusable list that has emails opened + emails clicked since you're assuming that if the email was clicked, it was opened when this is not the case. How to get a list with ONLY emails opened, without the pollution of fake clicks?

   ma liste de diffusion est principalement constituée d'adresses e-mails de professionnels dans de grandes sociétés, les serveurs de réception vérifient de plus en plus souvent les e-mails reçus avec un principe de clic automatique sur tous les liens URL que comporte le message reçu. Ce qui fait que dès la première minute de réception, j'ai plus de 20% des emails envoyés qui sont notés comme cliqués (information totalement parasite), et si je veux via votre tableau ne voir que les e-mails qui effectivement ont été ouverts, j'obtiens en fait une liste totalement inexploitable qui comporte les e-mails ouverts + les… more

   3 votes

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6. Support for ipv6 only MTA's

   Outgoing email should be deliverable over IPv4 and IPv6.

   3 votes

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   1 comment  ·  Deliverability  ·  Delete…  ·  Admin →
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7. Implement DANE for outgoing mail authentication.

   DANE ensures that email is only deleverd over a secure path.

   See: https://github.com/internetstandards/toolbox-wiki/blob/main/DANE-for-SMTP-how-to.md

   3 votes

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   1 comment  ·  Security  ·  Delete…  ·  Admin →
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8. Unsub handling needs to be improved

   We are a company with multiple products per division. We need the ability to automate unsubs at product, division and company level. If someone unsubscribes from one campaign I need to ensure they are automatically excluded from that campaign. I would also want the ability for that unsub to trigger further additions to other unsub lists such as the "company wide" list. Having to rely on staff to do so manually each time is not acceptable from a compliance perspective

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9. Full Account Stats - Executive Dashboard

   Top level Account/Sub-Account page showing high level statistics for each sub account. Have the same data range selector capability to show today, 7 days, etc. but show the graphs and totals for each on the same page along with an aggregate section of the entire account. This is more inline with an executive dashboard, having to go through menus to see each sub-account individually and manually calculate aggregate numbers is time consuming and ridiculous.

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   0 comments  ·  Analytics  ·  Delete…  ·  Admin →
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10. Handle MailInBlack answer

    Dans le cas où le destinataire a en place un logiciel du type MailInBlack, comment puis-je m'assurer de récupérer les emails de réponse MailInBlack afin de passer la validation ?

    A priori des concurrents tels que Sarbacane sont capables de récupérer ces emails et les retourner au sender. Cela nous met régulièrement en difficulté pour l'obtention des contrats.

    If the recipient has MailInBlack-type software in place, how can I be sure to retrieve the MailInBlack response emails in order to pass the validation?

    Handle MailInBlack answer
    If the recipient has MailInBlack-type software in place, how can I be sure to retrieve the MailInBlack response emails in order to pass the validation?

    A priori, competitors such as Sarbacane are able to recover these emails and return them to the sender. This regularly puts us in difficulty in obtaining contracts.

    If the recipient has MailInBlack-type software in place, how can I be sure to retrieve the MailInBlack response emails in order to pass the validation?

    A priori, competitors such as Sarbacane are able to recover these emails and return them to the sender. This regularly puts us in difficulty in obtaining contracts.
    A priori, competitors such as Sarbacane are able to recover these emails and return them to the sender. This regularly puts us in difficulty in obtaining contracts.

    Dans le cas où le destinataire a en place un logiciel du type MailInBlack, comment puis-je m'assurer de récupérer les emails de réponse MailInBlack afin de passer la validation ?

    A priori des concurrents tels que Sarbacane sont capables de récupérer ces emails et les retourner au sender. Cela nous met régulièrement en difficulté pour l'obtention des contrats.

    If the recipient has MailInBlack-type software in place, how can I be sure to retrieve the MailInBlack response emails in order to pass the validation?

    Handle MailInBlack answer
    If the recipient has MailInBlack-type software in place, how can I be sure to… more

    3 votes

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11. Gérer une adresse d'expédition avec le nom

    Nous envoyons des eMails pour le compte de nos clients pour gérer leurs Rendez vous.
    L'adresse d'expédition est dans le format suivant : "NomduClient noreply@rdvcoiffure.fr"

    Nous voyons dans les Statistiques les envois par "noreply@rdvcoiffure.fr" mais pas "NomduClient".

    Serait-il possible de récupérer ou d'effectuer une recherche sur cette information (Visualisation, Export, API…) ??

    Merci par avance

    Pour info, cette possibilité est offerte par SMTP2GO

    We send eMails on behalf of our clients to manage their Appointments.
    The shipping address is in the following format: "NomduClient noreply@rdvcoiffure.fr"

    We see in the Statistics the sendings by "noreply@rdvcoiffure.fr" but not "NomduClient".

    Would it be possible to retrieve or perform a search on this information (Visualization, Export, API…)??

    thanks in advance

    For information, this possibility is offered by SMTP2GO

    Nous envoyons des eMails pour le compte de nos clients pour gérer leurs Rendez vous.
    L'adresse d'expédition est dans le format suivant : "NomduClient noreply@rdvcoiffure.fr"

    Nous voyons dans les Statistiques les envois par "noreply@rdvcoiffure.fr" mais pas "NomduClient".

    Serait-il possible de récupérer ou d'effectuer une recherche sur cette information (Visualisation, Export, API…) ??

    Merci par avance

    Pour info, cette possibilité est offerte par SMTP2GO

    We send eMails on behalf of our clients to manage their Appointments.
    The shipping address is in the following format: "NomduClient noreply@rdvcoiffure.fr"

    We see in the Statistics the sendings by "noreply@rdvcoiffure.fr"… more

    3 votes

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12. Access to All Contacts to Segment and Email

    Need to be able to use segments against the entire contacts database at the account/sub-account level so that all contacts fitting the criteria can be emailed. Restriction of list size to 20MB and having to uplaod a list to be able to email to it when you have dynamic lists is very time consuming. Being able to access the mast contact list then applying segmentation to it does away with having to upload new lists.

    3 votes

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13. Download extra fields

    Hi,
    Mailjet allows you to upload extra fields in records, but does not allow you to download this information. We need other fields such as donor number to be able to more easily identify the record on our database for updating. Please add an option to allow this.

    3 votes

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    0 comments  ·  Analytics  ·  Delete…  ·  Admin →
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14. optimize analytics functionality

    As suggested by Svilen in #2142368 I'd like to suggest an improvement for your product team: As a customer administrator, I would like to gain more insights to the send eMails (campaign and transactional eMails via API and SMTP), so that I can better investigate in case of wrongly send messages. One thing I would like to see is the send messages over time per FROM address.

    Currently I could only use API to get data and analysis by my own. Assuming that I'm not the only customer with the statistic demand, it would wasted time if every customer would need to develop this statistics. It would be more efficient, if MailJet would offer these kind of basic analysis.
    Thank you so much for taking this into consideration.
    Best
    Daniel

    As suggested by Svilen in #2142368 I'd like to suggest an improvement for your product team: As a customer administrator, I would like to gain more insights to the send eMails (campaign and transactional eMails via API and SMTP), so that I can better investigate in case of wrongly send messages. One thing I would like to see is the send messages over time per FROM address.

    Currently I could only use API to get data and analysis by my own. Assuming that I'm not the only customer with the statistic demand, it would wasted time if every customer would… more

    3 votes

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    0 comments  ·  Analytics  ·  Delete…  ·  Admin →
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15. Email subscription form and subscriber privacy

    Embedding an email subscription form to a customer website is done by using an iframe. I was told by customer support that this is currently the only option. A downside of this method is that the subscription form sets a number of cookies, including marketing cookies used for tracking users across multiple websites in order to present advertising. According to current privacy principles, a website visitor needs to be given an option to decline cookies that are not essential for the basic function of the website. The problem is that the embedded subscription form does not work if the visitor has declined marketing cookies. Would it make sense for Mailjet to develop an alternative way of using the subscription form? For example, hosting the form on Mailjet server in a way that only a link to it would be required on the customer website. This way, no additional cookies would be set through the customer website.

    Embedding an email subscription form to a customer website is done by using an iframe. I was told by customer support that this is currently the only option. A downside of this method is that the subscription form sets a number of cookies, including marketing cookies used for tracking users across multiple websites in order to present advertising. According to current privacy principles, a website visitor needs to be given an option to decline cookies that are not essential for the basic function of the website. The problem is that the embedded subscription form does not work if the visitor… more

    3 votes

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    0 comments  ·  Email Editor  ·  Delete…  ·  Admin →
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16. Multiple accounts on one email address

    It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.

    Eg. instead of using an email address you rather have a User ID.

    Why you might ask?

    I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.

    Another valid point would be that I then have full access to their accounts, which I would rather not have.

    Thank you for your time and hard work.

    It would be great if you could set up a login system whereby one email could be used to log into multiple accounts.

    Eg. instead of using an email address you rather have a User ID.

    Why you might ask?

    I do newsletters for various customers and currently, they cannot add me as a user because my email address is already linked to an account. So they rather send me their user login for me to use. Meaning we are both logged in under one user, making it difficult to see who did what.

    Another valid point would be that… more

    3 votes

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    2 comments  ·  Account & User Management  ·  Delete…  ·  Admin →
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17. Je suis piégée ...

    Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly to cancel my subscription or should I object to your direct debits?

    Je ne parviens pas à :
    1) faire cesser les prélèvements malgré de nombreux mails !
    2) trouver mes factures, suite aux prélèvements pour lesquels je n'ai pas donné mon accord
    3) Impossible de contacter qui que ce soit à part le service commercial
    Pouvez-vous me contacter rapidement pour résilier mon abonnement ou dois-je faire opposition à vos prélèvements ?

    I am trapped...
    I am unable to:

    stop direct debits despite numerous emails!
    find my invoices, following direct debits for which I have not given my consent
    Impossible to contact anyone except the sales department
    Can you contact me quickly… more

    3 votes

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18. demande assistance

    Cela me semble parfait mais y a t il une aide directe en cas de problème soit chat réel, soit visio....

    3 votes

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19. alert when temporarily blocked account

    Hace poco tuvimos un bloqueo temporal de correo por el cual perdimos algún contrato. El problema es que los correos no son rebotados y no supimos que la cuenta estaba bloqueada hasta que entramos al panel de mailjet. Os pedimos que si realizar dicha acción mandéis un correo avisando para así poder entrar en el panel y saber que pasa. También sería adecuado para agilizar los tiempos que mandarais en porque ha sido bloqueado para poder aportar pruebas o poder tomar cualquier medida que nos sea necesaria.

    Saludos.

    ===English===
    We recently had a temporary mail blockage whereby we lost some contract. The problem is that the emails are not bounced and we did not know that the account was blocked until we entered the mailjet panel. We ask that if you do this, please send an email to let us know so that we can log into the panel and find out what is going on. It would also be appropriate to expedite the times that you send because it has been blocked to be able to provide evidence or to take any action that is necessary for us.

    Greetings.

    Hace poco tuvimos un bloqueo temporal de correo por el cual perdimos algún contrato. El problema es que los correos no son rebotados y no supimos que la cuenta estaba bloqueada hasta que entramos al panel de mailjet. Os pedimos que si realizar dicha acción mandéis un correo avisando para así poder entrar en el panel y saber que pasa. También sería adecuado para agilizar los tiempos que mandarais en porque ha sido bloqueado para poder aportar pruebas o poder tomar cualquier medida que nos sea necesaria.

    Saludos.

    ===English===
    We recently had a temporary mail blockage whereby we lost some… more

    3 votes

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    1 comment  ·  Account & User Management  ·  Delete…  ·  Admin →
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20. Nouvelle Condition de Segmentation - New Segmentation Condition

    Bonjour,
    Concernant la Segmentation.
    Les Campagnes programmées devraient être disponible dans la segmentation :
    "N'a pas ouvert la campagne > campagne programmée"
    Dans le cadre de relance aux contacts n'ayant pas ouvert la précédente campagne, cela permettrait de programmée une Campagne à un segment complet + la Relance à un segment n'ayant pas ouvert cette Campagne.
    Actuellement, nous pouvons segmenter uniquement par des Campagnes déjà envoyées. Il est impossible de programmer une relance.
    J'espère que c'est suffisamment clair par écrit.
    Bonne journée

    Hello,
    Regarding segmentation.
    Scheduled Campaigns should be available in the segmentation:
    "Has not opened campaign > scheduled campaign"
    In the context of reminders to contacts who have not opened the previous campaign, this would allow a Campaign to be programmed for a complete segment + the Reminder for a segment that has not opened this Campaign.
    Currently, we can only segment by Campaigns that have already been sent. It is not possible to schedule a reminder.

    Have a good day

    Bonjour,
    Concernant la Segmentation.
    Les Campagnes programmées devraient être disponible dans la segmentation :
    "N'a pas ouvert la campagne > campagne programmée"
    Dans le cadre de relance aux contacts n'ayant pas ouvert la précédente campagne, cela permettrait de programmée une Campagne à un segment complet + la Relance à un segment n'ayant pas ouvert cette Campagne.
    Actuellement, nous pouvons segmenter uniquement par des Campagnes déjà envoyées. Il est impossible de programmer une relance.
    J'espère que c'est suffisamment clair par écrit.
    Bonne journée

    Hello,
    Regarding segmentation.
    Scheduled Campaigns should be available in the segmentation:
    "Has not opened campaign > scheduled campaign"… more

    3 votes

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    0 comments  ·  Contact Management & Segmentation  ·  Delete…  ·  Admin →
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